Follow Up on Failed Payments
Every morning, WebRun opens Stripe and scans for failed membership payment charges from the past 24 hours, drafts a warm recovery email for each affected client via Gmail, and posts the drafts to Slack so you can review and send.
How can I automatically follow up with clients whose membership payment failed?
Every morning, WebRun opens Stripe and scans for failed membership charges from the past 24 hours, drafts a warm payment-recovery email for each affected client via Gmail, and posts the drafts to Slack so you can review and send - recovering revenue politely before accounts fall too far behind.
- Every failed charge followed up within 24 hours
- Polished, on-brand recovery emails drafted automatically
- Revenue recovered without awkward manual calls
Built for gym and studio owners · subscription-based local businesses · fitness membership operators · wellness service providers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
dashboard.stripe.comin a real browser with your saved login - no setup, no API keys. -
1
Stripe - detect failed membership charges
stripe.com
WebRun opens Stripe to detect failed membership charges. - Open Stripe and filter the Payments view by status: Failed, within the last 24 hours
- Capture each failed charge: customer name, email, amount, and failure reason
- Flag any customer with two or more consecutive failures for priority follow-up
Done when Every failed membership charge from the past 24 hours is listed with customer details.
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2
Gmail - draft payment-recovery emails
gmail.com
WebRun opens Gmail to draft payment-recovery emails. - Draft a friendly, non-alarming email for each customer explaining the payment issue
- Include a secure link to update their payment method
- Save each email as a Gmail draft - do not send yet
Done when A Gmail draft recovery email exists for every customer with a failed charge.
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3
Slack - deliver drafts for your approval
slack.com
WebRun opens Slack to deliver drafts for your approval. - Post a Slack summary: total failed amount, number of customers affected, and a link to the Gmail drafts
- Flag repeat failures at the top of the list
Done when You have a Slack overview and can approve the Gmail drafts to send.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it email clients about their failed payment without me seeing the message?
No. Every recovery email is saved as a Gmail draft and shown to you in Slack first. You approve and send.
What if the client's card already recovered on a retry?
WebRun checks Stripe for the current charge status at run time and skips any payment that has since been recovered automatically.
What does the email say?
A gentle, professional note explaining there was a hiccup with their payment and asking them to update their details via a secure link. No alarming language - just a simple prompt to fix it.
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