Automated Xactware Claim File Aging Report
Every Monday, WebRun opens XactAnalysis on xactware.com, reads the age of every open claim file, groups them into aging brackets, and posts a structured aging report to your management Slack channel so old files get attention before they cause SLA failures or policyholder complaints.
How do I get a weekly aging report of open claims from Xactware?
WebRun opens XactAnalysis every Monday, calculates the age of every open claim, groups files into aging brackets from 0 to 14 days through over 60 days, and posts a structured report to your management Slack channel. The oldest files are listed first with adjuster attribution so nothing stays buried in the backlog.
- Old files surface to management every Monday before they breach SLA
- Adjuster attribution on oldest files enables targeted coaching conversations
- Week-over-week trend line shows whether the aging portfolio is improving
Built for claims managers · TPA operations leads · carrier claims directors · independent adjusting firm owners
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
xactanalysis.comin a real browser with your saved login - no setup, no API keys. -
1
Xactware - read open claim ages
xactware.com
WebRun opens Xactware to read open claim ages. - Open XactAnalysis and load all open claims
- Calculate the age in days from date of assignment to today for each claim
- Group claims into aging brackets: 0 to 14 days, 15 to 30 days, 31 to 60 days, over 60 days
- Within each bracket, note the adjuster, carrier, claim type, and last-activity date
Done when All open claims are grouped into aging brackets with adjuster and last-activity details.
-
2
Slack - post the weekly aging report
slack.com
WebRun opens Slack to post the weekly aging report. - Post the aging report to the management Slack channel, one section per age bracket
- Lead with the over-60-days bracket to surface the most critical files first
- Include a count per bracket and name each adjuster with files in the oldest two brackets
- Add a one-line trend note comparing this week's over-30-days count to last week
Done when Management has this week's aging report in Slack with bracket counts and adjuster attribution.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it automatically reassign old claims to other adjusters?
No. WebRun surfaces the aging data to management. Any decisions to reassign or escalate files are made by managers after reviewing the report.
Can I customize the aging brackets to match our internal targets?
Yes. The 0-14, 15-30, 31-60, and over-60 brackets are defaults. During setup you can configure them to align with your carrier SLA milestones.
How does the week-over-week trend line work?
WebRun stores the previous week's over-30-days count and compares it to the current run, telling you whether your aging portfolio is growing or shrinking.
Related templates
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