Automated Smart Service No-Show Recovery
Every night, WebRun checks Smart Service for appointments marked no-show that day, reopens the technician's slot on Google Calendar so it can be rebooked, drafts a friendly rebooking email in Gmail for the customer, and posts your office a Slack alert to follow up in the morning.
How do I recover a chimney appointment after a customer no-shows?
Every night, WebRun checks Smart Service for appointments marked no-show, reopens the technician's slot on Google Calendar, drafts a friendly rebooking email in Gmail, and posts your office a Slack list to review in the morning. Repeat no-shows are flagged separately, and no email reaches the customer without your team approving it.
- No-show slots are reopened the same night instead of sitting empty
- Customers get a no-blame rebooking offer without office follow-up work
- Repeat no-shows are flagged so the office can require a deposit or confirmation
Built for chimney sweep companies · field service schedulers · home service office managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
smartservice.comin a real browser with your saved login - no setup, no API keys. -
1
Smart Service - find today's no-show appointments
smartservice.com
WebRun opens Smart Service to find today's no-show appointments. - Open Smart Service and filter today's appointments marked no-show
- Capture the customer, property address, and the technician who was dispatched
- Note whether this is the customer's first no-show or a repeat
Done when Every no-show appointment from today is listed with its details.
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2
Google Calendar - reopen the slot for rebooking
calendar.google.com
WebRun opens Google Calendar to reopen the slot for rebooking. - Reopen the technician's now-empty slot on Google Calendar
- Mark it available for the next rebooking or same-day fill-in
Done when Every no-show slot is released back to the open calendar.
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3
Gmail - draft the rebooking email
gmail.com
WebRun opens Gmail to draft the rebooking email. - Draft a friendly, no-blame rebooking email offering two or three new times
- Leave every email as an unsent draft for the office to review and send
- Note repeat no-shows for the office to consider before offering a new slot
Done when A review-ready rebooking draft exists in Gmail for every no-show customer.
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4
Slack - alert the office to follow up
slack.com
WebRun opens Slack to alert the office to follow up. - Post a nightly list to the office Slack channel of today's no-shows and their drafts
- Flag repeat no-shows separately from first-time misses
Done when The office has tonight's no-show list in Slack to review in the morning.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it email the no-show customer without office review?
No. Every rebooking email is saved as an unsent Gmail draft. Your office reviews and sends it, so WebRun never contacts a customer about a missed appointment on its own.
Does it free up the slot right away?
Yes. The technician's calendar slot is reopened the same night, so it is available for a same-day fill-in or a new booking the next morning.
How does it treat repeat no-shows differently?
It flags repeat no-shows separately in the Slack list and notes it in the draft, so your office can decide whether to require a deposit or a confirmation call before rebooking.
Related templates
Put this on autopilot.
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