Automated Stalled Referral Escalation Alerts
Every few minutes, WebRun checks Ensocare for referrals that have not changed status in longer than your threshold, and posts an escalation to the on-call supervisor's Teams channel with the patient, the referral stage, and how long it has been stuck.
How do I escalate a discharge referral that has stalled?
WebRun checks Ensocare every few minutes for referrals that have gone longer than your stall threshold without a status change, then posts an escalation to the on-call supervisor's Microsoft Teams channel naming the patient, the referral stage, and how long it has been stuck, so a stalled case gets a person's attention within minutes instead of surfacing at the next status meeting.
- Stalled referrals reach a supervisor within minutes, not at the next meeting
- Every escalation names the exact stage and stall duration, no digging required
- Referrals that move again drop off the escalation feed automatically
Built for Hospital case management supervisors · discharge planning managers · care coordination on-call staff · utilization review
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.ensocare.comin a real browser with your saved login - no setup, no API keys. -
1
Ensocare - find referrals stuck past threshold
ensocare.com
WebRun opens Ensocare to find referrals stuck past threshold. - Open Ensocare and check the status age of every open referral
- Flag any referral with no status change past your stall threshold
- Note the current stage and the last update time for each
Done when Every stalled referral is identified with its stage and stall time.
-
2
Microsoft Teams - escalate to the on-call supervisor
microsoft.com
WebRun opens Microsoft Teams to escalate to the on-call supervisor. - Post an escalation to the on-call supervisor's Teams channel
- Include the patient, referral stage, and how long it has been stuck
- Do not reassign or edit the referral. Only escalate for a person to act
Done when The on-call supervisor has the escalation in Teams with enough detail to act.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it reassign or change the referral itself?
No. It only reads the status age in Ensocare and posts an escalation to Teams. Reassigning or editing the referral is still a person's decision.
How is a stall threshold decided?
You set the number of hours a referral can go without a status change before it counts as stalled, and WebRun checks against that threshold every run.
Does it escalate the same referral repeatedly?
It checks the live status in Ensocare each run, so once a referral moves again or gets actioned, it stops appearing in the escalation feed.
Related templates
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