Automated Sintel Loyalty Winback Drafts
Every Monday, WebRun opens Sintel Systems, finds Sweet Tooth Club members who haven't purchased in 45 days, drafts a personal winback email or text in Klaviyo referencing their usual order, and logs the full list to Google Sheets so staff can review and send the drafts they like.
How do I win back Sweet Tooth Club members who stopped buying?
WebRun drafts winback outreach for lapsed Sweet Tooth Club members without sending anything itself. Every Monday it finds Sintel Systems members with no purchase in forty-five days, drafts a personal email or text in Klaviyo referencing their favorite flavor, and logs the full list to Google Sheets so staff can review and send the drafts they like.
- Lapsed members get a personal draft outreach every week, not a generic blast
- Nothing sends until a staff member reviews and approves it
- Members who already returned are dropped from the list automatically
Built for candy shops · chocolatiers · loyalty program managers · confectionery retailers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
sintelsystems.com/candy-shop-posin a real browser with your saved login - no setup, no API keys. -
1
Sintel Systems - find lapsed loyalty members
sintelsystems.com
WebRun opens Sintel Systems to find lapsed loyalty members. - Open Sintel Systems and pull Sweet Tooth Club members with no purchase in 45 days
- Note each member's usual order, favorite flavor, and average spend
- Sort by how much they used to spend monthly
Done when Every lapsed loyalty member is listed with their usual order and spend.
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2
Klaviyo - draft the winback messages
klaviyo.com
WebRun opens Klaviyo to draft the winback messages. - Draft a personal winback email or SMS for each lapsed member
- Reference their favorite flavor and offer a loyalty perk
- Leave every message as a draft in Klaviyo. Never schedule or send automatically
Done when A drafted winback message exists for every lapsed member, unsent.
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3
Google Sheets - log the winback list
google.com
WebRun opens Google Sheets to log the winback list. - Open the winback tracker in Google Sheets
- Log each lapsed member with their draft status and last purchase date
- Mark members who return as won back once they purchase again
Done when Every lapsed member is logged with a draft status staff can act on.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it message lapsed members without approval?
No. Every winback email or text is drafted in Klaviyo and left unsent. A staff member reads each one and decides whether to send it.
How does it decide who counts as lapsed?
By default, 45 days without a purchase. Tell WebRun a different window and it uses that instead.
Does it repeat the same offer to someone who already came back?
No. It reads live purchase history in Sintel Systems each Monday, so anyone who's already returned is marked won back and dropped from the list.
Related templates
Put this on autopilot.
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