Automated Instrument Recall and Out-of-Tolerance Alerts
Every hour, WebRun scans IndySoft for instruments flagged out of tolerance or marked for recall, posts an urgent Slack alert to the lab team, and drafts a customer recall notice in Gmail for supervisor review before it goes out.
How do I get instant alerts when a calibration instrument fails or needs recall?
WebRun scans IndySoft every hour for out-of-tolerance results and recall flags. It immediately posts an urgent Slack alert to the lab quality team and stages a draft customer recall notice in Gmail for supervisor review, so your team responds within the hour and no affected customer is contacted without approval.
- Lab team alerted within 60 minutes of any out-of-tolerance result
- Supervisor-reviewed recall notices replace rushed manual emails
- No customer is notified of a recall without explicit human approval
Built for calibration lab supervisors · quality managers · ISO 17025 labs · commercial calibration services
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.indysoft.comin a real browser with your saved login - no setup, no API keys. -
1
IndySoft - detect out-of-tolerance or recall flags
indysoft.com
WebRun opens IndySoft to detect out-of-tolerance or recall flags. - Open IndySoft and check for any calibration records updated to Out of Tolerance or Recall Required since the last scan
- Capture the asset ID, description, customer, affected date range, and technician who recorded the result
- Skip any recall already alerted in a previous run
Done when All new out-of-tolerance and recall events are identified with their asset and customer details.
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2
Slack - alert the lab team immediately
slack.com
WebRun opens Slack to alert the lab team immediately. - Post an urgent alert to the lab quality channel naming the instrument, result, and customer
- Include the IndySoft asset ID so the team can open the record directly
- Tag the lab supervisor for immediate visibility
Done when The lab quality channel has an alert for every new recall or out-of-tolerance event.
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3
Gmail - draft customer recall notice for supervisor review
gmail.com
WebRun opens Gmail to draft customer recall notice for supervisor review. - Draft a professional recall notice to the affected customer naming the asset, the affected date range, and the required action
- Leave the draft for a supervisor to review, approve, and send. Do not send automatically.
Done when A draft recall notice is staged in Gmail for each affected customer, pending supervisor approval.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send the recall notice to customers without approval?
No. Customer recall notices are drafted in Gmail and held for a supervisor to review and send. The Slack alert goes to your internal team only.
How quickly does the alert fire after an out-of-tolerance result is recorded?
The workflow runs every hour, so the team receives a Slack alert within 60 minutes of the IndySoft record being updated.
What if the same instrument is flagged in multiple runs?
It tracks which asset IDs have already triggered an alert in the current cycle and skips duplicates, so you get one alert per event, not repeated noise.
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Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.