Automated Bukalapak Buyer Chat Replies
Every hour, WebRun opens your Bukalapak seller account, reads the buyer chats waiting on a reply, attaches the product or order each one refers to, drafts an answer and leaves it unsent, queues everything oldest first in Airtable, and posts the waiting count to Microsoft Teams so your staff pick up the longest wait first.
How do I stop buyer questions going unanswered on my store?
WebRun checks your Bukalapak chats every hour for buyer messages that have had no reply, attaching the product or order each refers to. It drafts an answer for a person to approve, queues everything oldest first in Airtable, and posts the waiting count to Microsoft Teams.
- A pre-purchase question is answered within the hour
- The longest waiting buyer is always at the top of the queue
- Nothing reaches a buyer until a person approves the wording
Built for marketplace sellers · online shop owners · customer service staff · ecommerce teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
bukalapak.comin a real browser with your saved login - no setup, no API keys. -
1
Bukalapak - find chats waiting on a reply
bukalapak.com
WebRun opens Bukalapak to find chats waiting on a reply. - Sign in to your Bukalapak seller account and open the buyer chats
- Capture conversations where the last message is from the buyer and no reply has gone back
- Attach the product asked about, and the order number when the chat is tied to one
- Draft a short answer for the common questions, stock, size, and shipping time, and leave it unsent for a person to check and send
Done when Every waiting chat is captured with its product or order and a drafted answer.
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2
Airtable - queue them oldest first
airtable.com
WebRun opens Airtable to queue them oldest first. - Open the buyer chat queue base in Airtable
- Add each waiting conversation with the buyer, the product, the order, and minutes waited
- Sort oldest first and mark rows answered since the last run as done
- Flag pre-purchase questions separately from questions about an order already placed
Done when The Airtable queue shows every waiting buyer, longest wait at the top.
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3
Microsoft Teams - post the waiting count
microsoft.com
WebRun opens Microsoft Teams to post the waiting count. - Post the current queue size to your customer service channel in Microsoft Teams
- Name the longest waiting chat and the product it is about
- Call out any chat attached to an order that is close to its cancellation window
Done when The customer service channel knows how many buyers are waiting and who is oldest.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it message buyers on its own?
No. WebRun drafts the answer and leaves it unsent in the chat. A person reads it and sends, so no buyer receives a reply nobody checked.
Does it touch orders, stock, or prices?
No. It only reads the chats and the order attached to each one. Cancelling, refunding, editing stock, and changing a price all stay with you.
How does it know a chat is still waiting?
The last message in the conversation is from the buyer and nothing has gone back. Once anyone on your team replies, the row is closed on the next hourly run.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.