Automated Peblla Review Thank You Drafts
Every morning, WebRun checks your Google Business Profile for new reviews, looks up the reviewer's order and loyalty history in Peblla when they mention a specific drink, drafts a personal thank you reply naming that drink where it can, and leaves every draft queued for you to review. It posts a Slack note the moment drafts are ready.
How do I reply to my boba shop's Google reviews faster?
WebRun checks your Google Business Profile every morning for new reviews, looks up the reviewer's order and loyalty history in Peblla when they mention a specific drink, and drafts a personal thank you reply naming that detail where it can. Every draft is queued, never posted, and Slack tells you how many are ready, with any negative review flagged first.
- Every new review gets a personal draft reply within a day
- Replies mention real order and loyalty detail instead of a generic thanks
- Negative reviews get flagged first so you see them right away
Built for boba shop owners · multi location boba franchises · customer experience managers · bubble tea shop marketers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
peblla.comin a real browser with your saved login - no setup, no API keys. -
1
Peblla - check the reviewer's order and loyalty history
peblla.com
WebRun opens Peblla to check the reviewer's order and loyalty history. - Open Peblla and look up the reviewer by name or order detail mentioned in the review
- Check whether they are a loyalty member and note their usual order
- Skip the lookup if the review has no name or order clue to match
Done when Every matchable review has been checked against your Peblla order and loyalty history.
-
2
Google Business Profile - draft the thank you reply
business.google.com
WebRun opens Google Business Profile to draft the thank you reply. - Draft a short, personal thank you reply for each new review
- Mention their drink or loyalty status where you have a match
- Leave every draft queued in Google Business Profile. Do not post any of them
Done when A draft reply exists for every new review, none of them posted.
-
3
Slack - notify you the drafts are ready
slack.com
WebRun opens Slack to notify you the drafts are ready. - Post you a count of new review drafts ready for approval
- Flag any review that mentioned a problem, so you see it first
Done when You know how many review drafts are waiting and which need attention first.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it post replies to my reviews without me?
No. WebRun only drafts each reply and queues it in Google Business Profile. Nothing posts publicly until you review and approve it.
How does it personalize a reply?
When a reviewer names a drink or detail WebRun can match, it looks up their order and loyalty history in Peblla and mentions it in the draft.
What happens with a negative review?
It still drafts a reply, but flags it first in Slack so you see and handle it personally before anything gets posted.
Related templates
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