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Automated Care Logistics EVS Clean Nudges

Every 10 minutes, WebRun opens Care Logistics, finds clean requests still unaccepted past your target response window, texts the assigned EVS tech through Twilio with the room and wait time, and logs the nudge and its eventual response time to a Google Sheet so EVS leadership can see exactly where the backlog is building.

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Runs on WebRun · Strict Lockdown policy
Every 10 minutes, 6:00 AM to 10:00 PM WebRunorchestrates each step
1 Care Logistics find unanswered clean requests
2 Twilio text the assigned EVS tech
3 Google Sheets log the nudge and response time
In short

How do I stop EVS clean requests from sitting unanswered?

WebRun checks Care Logistics every 10 minutes for clean requests sitting unaccepted past your target response window, texts the assigned EVS tech through Twilio with the room and wait time, and logs each nudge and its eventual response time to a Google Sheet. EVS leadership gets a running record of exactly where the backlog is building.

  • Overdue clean requests get a text nudge within 10 minutes
  • Twice missed requests escalate to the EVS supervisor automatically
  • Response times are logged for every request without manual tracking

Built for EVS supervisors · environmental services managers · bed control coordinators · hospital operations teams

Step by step

What does WebRun do on every run?

The exact actions WebRun takes, in order - in plain language, so you can adjust anything.

  1. WebRun signs in and gets to work

    Opens www.carelogistics.com in a real browser with your saved login - no setup, no API keys.

  2. 1
    Care Logistics - find unanswered clean requests
    carelogistics.com
    WebRun in Care Logistics: find unanswered clean requests
    WebRun opens Care Logistics to find unanswered clean requests.
    • Open the CareEdge EVS queue and filter to requests not yet accepted or started
    • Compare each request's age against your target response window
    • Flag requests older than the target and note the assigned tech and room

    Done when Every clean request past target response time is flagged with its assigned tech.

  3. 2
    Twilio - text the assigned EVS tech
    twilio.com
    WebRun in Twilio: text the assigned EVS tech
    WebRun opens Twilio to text the assigned EVS tech.
    • Send a short SMS to the assigned tech naming the room and how long the request has waited
    • Escalate to the EVS supervisor's number if a request has been unanswered twice in a row

    Done when Every overdue request has triggered a text to the assigned tech or the supervisor.

  4. 3
    Google Sheets - log the nudge and response time
    google.com
    WebRun in Google Sheets: log the nudge and response time
    WebRun opens Google Sheets to log the nudge and response time.
    • Open the EVS Nudge Log sheet
    • Append a row for each nudge sent with room, tech, wait time, and timestamp
    • Update the row with the response time once Care Logistics shows the request accepted

    Done when The log has a row for every nudge sent and its eventual response time.

Run settings

How is each run configured?

Starting pageWhere Chrome opens at the start of each run
www.carelogistics.com
ScheduleRuns automatically on this cadence
Every 10 minutes, 6:00 AM to 10:00 PM
DeliveryHow each run's result reaches you
Clean request nudge · Twilio
OutputWhat each run produces - An SMS per overdue clean request and a logged row tracking wait time and eventual response time.
Text alert + log
Setup & safety

Secure by default

Connect once, stays signed in

WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.

Your credentials stay in your own private environment - WebRun never stores your passwords.
Strict Lockdown

Every action is checked against this policy before it runs.

Domains ALLOWLIST
Typed input ALLOW
Shell command BLOCK
File uploads BLOCK
Runs in a contained environment More on policies
Good to know

Questions, answered

Does the text go to the patient or only to EVS staff?

Only to EVS staff. The SMS names the room and wait time for the assigned tech or supervisor. No patient or family member is ever texted about a clean request.

What counts as an overdue clean request?

Any request still unaccepted or unstarted past the target response window you set in your run settings, checked fresh every 10 minutes against live Care Logistics data.

What happens if a tech accepts the request right after the nudge?

The next check reads the updated status in Care Logistics, logs the response time in the sheet, and the room drops off future nudges automatically.

Keep going

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Automated Care Logistics Census Forecasting
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