Automated Standby Seat Offers
Whenever a balloon flight has open seats after a scrub or cancellation in TripWorks, WebRun reads your standby list in a Google Sheet, matches waiting guests to the open date and launch site, and drafts a first-come offer text in Twilio for the next people in line, queued for you to approve and send.
How do I automatically offer scrubbed flight seats to my standby list?
When a balloon flight reopens seats after a scrub or cancellation in TripWorks, WebRun reads your Google Sheet standby list, matches waiting guests to that flight by date and site in join order, and drafts first-come offer texts in Twilio. Every offer is queued for your approval, so you send seats to the right guests without overselling.
- Empty seats from scrubs get offered the same morning they open
- Standby guests are offered in fair, first-come order without overselling
- No offer text goes out until you approve the queued batch
Built for hot air balloon operators · balloon ride companies · reservations teams · tour operators
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.tripworks.comin a real browser with your saved login - no setup, no API keys. -
1
TripWorks - find newly open seats
tripworks.com
WebRun opens TripWorks to find newly open seats. - Open TripWorks and find flights that gained open seats from a scrub or cancellation
- Capture the flight date, launch site, and number of seats now available
- Note the meet time and any booking window for each reopened flight
- Skip flights that are already full again from live availability
Done when Every flight with newly open seats is listed with its date, site, and seat count.
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2
Google Sheets - match the standby list in order
docs.google.com
WebRun opens Google Sheets to match the standby list in order. - Open the standby list in Google Sheets
- Match waiting guests to each reopened flight by preferred date and launch site
- Order the matches by who joined the standby list first
- Limit the matches per flight to the number of seats that opened
Done when Each open flight has a priority-ordered shortlist of standby guests to offer.
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3
Twilio - draft first-come offer texts
twilio.com
WebRun opens Twilio to draft first-come offer texts. - Draft a short first-come offer text for each shortlisted standby guest
- State the flight date, launch site, meet time, and how to claim the seat
- Make clear seats go to whoever confirms first so expectations are set
- Queue every offer in Twilio for approval. Do not send any standby offer automatically.
Done when A first-come offer text is queued in Twilio for each shortlisted standby guest, waiting for approval.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it text standby guests without my approval?
No. Every offer is queued in Twilio and waits for you to approve it. You can reorder the list, edit the wording, or hold an offer before any text goes out.
How does it decide who gets offered a seat first?
It orders your Google Sheet standby list by who joined first and matches them to the open flight's date and launch site. It only shortlists as many guests as there are seats, so you do not oversell a flight.
What if the seats fill again before an offer sends?
It reads live availability in TripWorks each run, so flights that are full again are skipped. You approve offers only for seats that are genuinely still open at that moment.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.