Automated Auto Glass Review Requests After Install
Every morning, WebRun opens GlassBiller, finds jobs completed in the last 24 hours, drafts a personalised review request for each customer in Gmail and queues an optional SMS via Twilio, holding every message for your approval before it is sent.
How do I automatically request reviews from customers after an auto-glass install?
WebRun opens GlassBiller every morning, finds all jobs completed in the last 24 hours, and drafts a personalised review request email for each customer in Gmail. It also queues an SMS in Twilio for customers with a mobile number. Every message is held for your approval so only happy customers get the ask.
- Review requests drafted for every completed job within 24 hours
- Personalised messages increase review response rates
- Unhappy jobs excluded from the ask with one flag in GlassBiller
Built for auto glass shop owners · windshield replacement shops · mobile glass technicians · glass repair shops
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.glassbiller.comin a real browser with your saved login - no setup, no API keys. -
1
GlassBiller - find jobs completed in the last 24 hours
glassbiller.com
WebRun opens GlassBiller to find jobs completed in the last 24 hours. - Open GlassBiller and navigate to the Jobs section
- Filter for jobs with a Completed status from the last 24 hours
- Capture the customer name, vehicle, service completed, technician name, and contact details
- Exclude any job already sent a review request
Done when All eligible completed jobs from the last 24 hours are listed with contact details.
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2
Gmail - draft personalised review request email
gmail.com
WebRun opens Gmail to draft personalised review request email. - Draft a warm, brief review request email for each customer, mentioning their vehicle and the service completed
- Include a direct link to your Google Business or preferred review platform
- Leave every draft unsent in Gmail for your review
- Do not send any email without your approval
Done when A draft review request email is queued in Gmail for every eligible customer.
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3
Twilio - queue review request SMS for approval
twilio.com
WebRun opens Twilio to queue review request SMS for approval. - Prepare a short SMS review request for customers who have a mobile number on file
- Queue each SMS in Twilio but do not send without your sign-off
- Keep the SMS to one sentence with the review link
Done when SMS review requests are queued in Twilio for review for each eligible mobile customer.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send review requests to customers without my approval?
No. WebRun drafts every email and queues every SMS for your review. Nothing reaches a customer until you approve and send it.
Can I customise the review request message?
Yes. Provide a tone, a sample message, or a template and WebRun will follow your voice. The draft in Gmail is fully editable before you send it.
What if a customer is unhappy and we do not want to ask for a review?
Any job you flag in GlassBiller or exclude from the list is skipped automatically. You also review every draft before it sends, so you always have a final check.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.