Automated Supplement Follow-Ups
Every morning, WebRun opens CCC ONE, finds every supplement that has been pending carrier approval beyond your threshold, drafts a polite follow-up email to the adjuster in Gmail, and posts the list to Slack so your team can review the drafts and send the ones that are ready.
How do I automatically follow up on pending insurance supplements?
WebRun scans CCC ONE every morning for supplements that have been waiting on carrier approval beyond your threshold. It drafts a polite follow-up email to each adjuster in Gmail and posts the full chase list to Slack. Your team reviews the drafts and sends, cutting approval wait times without phone tag.
- No supplement sits past your follow-up threshold without an action being queued
- Adjuster emails are drafted and ready to send in minutes, not hours
- The team sees every pending supplement ranked by days waiting each morning
Built for auto body shops · collision repair centers · DRP shops · dealership body shops
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
my.cccone.comin a real browser with your saved login - no setup, no API keys. -
1
CCC ONE - find pending supplements
cccis.com
WebRun opens CCC ONE to find pending supplements. - Open CCC ONE and filter repair orders to those with a supplement in pending-approval status
- Capture the RO number, customer name, supplement amount, adjuster name, carrier, and days pending
- Skip supplements pending fewer than your configured threshold (default: 2 business days)
Done when Every supplement past its follow-up threshold is listed with adjuster contact details.
-
2
Gmail - draft adjuster follow-ups
gmail.com
WebRun opens Gmail to draft adjuster follow-ups. - For each pending supplement, draft a concise, professional follow-up email addressed to the adjuster
- Include the RO number, supplement amount, and a polite request for a status update
- Save each email as a draft in Gmail, do not send it
Done when A draft follow-up email exists in Gmail for every overdue supplement, unsent and ready for review.
-
3
Slack - alert the team
slack.com
WebRun opens Slack to alert the team. - Post the supplement chase list to the team Slack channel
- Include the RO number, carrier, adjuster, amount, and days pending for each item
- Note that Gmail drafts are ready for review before sending
Done when The team has a current supplement chase list in Slack and knows Gmail drafts await their review.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send the follow-up emails to adjusters automatically?
No. WebRun drafts the emails in Gmail and leaves them unsent. Your team reviews each draft in Gmail before sending, so no email reaches a carrier without a human approving the message first.
How does it decide which supplements need a follow-up?
It flags supplements that have been in pending-approval status in CCC ONE beyond the threshold you configure at setup, typically two business days. Newer supplements are skipped until they cross that threshold.
What if the same adjuster has multiple pending supplements?
WebRun drafts a separate email for each supplement so each one is traceable by RO number. If you prefer a single combined email per adjuster, let your team know and they can merge the drafts before sending.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.