Automated Repair Status Updates
Whenever a repair job advances to a new stage in CCC ONE, WebRun drafts a customer-facing status text in Twilio and posts it to your Slack approval channel. Your team reviews and sends it with one click, keeping customers informed without interrupting the shop floor.
How do I automatically send repair status updates to customers?
WebRun monitors active repair orders in CCC ONE every few minutes. When a job advances to a new stage, it drafts a plain-language status text in Twilio and posts it to your Slack channel for approval. Your team reviews and sends with one click, keeping customers informed at every step.
- Customers get timely repair updates without staff spending time on phone calls
- Every outbound text is reviewed by a human before it reaches the customer
- Stage changes in CCC ONE never go unnotified
Built for auto body shops · collision repair centers · dealership body shops · independent repair shops
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
my.cccone.comin a real browser with your saved login - no setup, no API keys. -
1
CCC ONE - detect stage changes
cccis.com
WebRun opens CCC ONE to detect stage changes. - Open CCC ONE and scan active repair orders for stage changes since the last run
- Capture the job number, customer name, phone number, and the new stage label
- Skip jobs where the stage has not changed or where a text was already sent for this stage
Done when All jobs with a new stage change are identified with customer contact details.
-
2
Twilio - draft the status text
twilio.com
WebRun opens Twilio to draft the status text. - Draft a short, plain-language status text for each changed job using the customer name and the new stage
- Include the estimated completion date if available in CCC ONE
- Save the draft in Twilio without sending it
Done when A draft text exists in Twilio for each customer whose repair advanced a stage, left unsent pending approval.
-
3
Slack - queue for team approval
slack.com
WebRun opens Slack to queue for team approval. - Post each draft text to the status-updates Slack channel for review
- Include the customer name, job number, and the draft message text
- Note that the message is a draft and must be approved before Twilio sends it
Done when Your team sees each pending draft in Slack and can approve or edit before sending.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it text customers without anyone approving the message first?
No. Every status text is drafted and held. WebRun posts the draft to your Slack channel for your team to review and approve. Nothing is sent to a customer until a human gives the go-ahead.
What repair stages trigger a draft update?
WebRun picks up any stage change recorded in CCC ONE, such as teardown, parts ordered, in paint, reassembly, or ready for pickup. You can tell it which stages to monitor during setup.
What if a job moves through two stages in one run?
WebRun drafts one update per stage change detected, so if a job jumped two stages it queues two drafts. Your team can approve both, or consolidate them before sending.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.