Draft Replies to Inventory Inquiries
Every few minutes, WebRun reads new inventory-inquiry emails in Gmail, looks up the requested vehicle in your Cars.com inventory and DealerSocket CRM, drafts a personalised reply confirming availability and next steps, and saves it as a Gmail draft for a salesperson to review and send.
How can I automatically draft replies to customer vehicle inventory inquiries?
Every few minutes, WebRun reads new inventory-inquiry emails in Gmail, looks up the requested vehicle in your Cars.com inventory and DealerSocket CRM, drafts a personalised reply confirming availability and suggested next steps, and saves it as a Gmail draft for a salesperson to review and send — so every inquiry gets a prompt, accurate response without a rep having to check stock manually.
- Every vehicle inquiry gets a personalised draft reply referencing the exact vehicle requested within minutes
- Salesperson reviews accuracy and sends with one click — no manual stock lookup needed
- Inquiry response speed improves without increasing headcount in the BDC
Built for dealership internet sales teams · BDC representatives · sales managers · independent car retailers
What does WebRun do on every run?
The exact actions WebRun takes, in order — in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
mail.google.comin a real browser with your saved login — no setup, no API keys. -
1
Gmail — read incoming inventory inquiries
gmail.com
WebRun opens Gmail to read incoming inventory inquiries. - Search Gmail for unread emails with subject keywords like 'available', 'in stock', 'do you have', or from your website inquiry sender address
- Extract the customer name, contact details, and the vehicle they are asking about
- Mark each email as read to prevent duplicate processing
Done when All new inventory inquiry emails are read and the customer's vehicle request is captured.
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2
Cars.com — check live vehicle availability
cars.com
WebRun opens Cars.com to check live vehicle availability. - Open your Cars.com dealer inventory and search for the requested make, model, and year
- Check availability, current price, and key features for matching units
- Note if the exact vehicle is unavailable and identify the closest alternative in stock
Done when Live inventory status for the requested vehicle (and any close alternatives) is confirmed.
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3
DealerSocket — log inquiry and draft reply
dealersocket.com
WebRun opens DealerSocket to log inquiry and draft reply. - Log the inquiry as a new lead in DealerSocket CRM with the vehicle of interest and source
- Draft a reply email in Gmail: confirm availability or suggest an alternative, include a photo link if available, and offer to arrange a test drive
- Leave the reply as a draft — do not send
Done when The inquiry is logged in CRM and a personalised reply draft is ready in Gmail for salesperson review.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it reply to customers without a salesperson reviewing it?
Never — every reply is a Gmail draft. The salesperson opens it, checks the vehicle details, and sends it themselves.
What if the vehicle the customer asked about is sold between runs?
WebRun checks live inventory at the time it runs. If a vehicle sold very recently, the salesperson will see that when reviewing the draft and can update it before sending.
Can it handle inquiries from our website contact form as well as email?
Yes — if your website form sends notifications to Gmail, WebRun will catch those too. It can also be extended to read inquiries from Cars.com or AutoTrader lead inboxes.
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