Automated accesso Ride Downtime Alerts
Every few minutes, WebRun checks each attraction's live status in accesso, and the moment a ride is marked down, it pings the on duty maintenance lead directly on Telegram, then logs the incident, the affected queue, and the time down to your ops channel in Slack for the full team to see.
How do I get an immediate alert when a ride or attraction goes down?
WebRun checks accesso's live attraction status every few minutes and, the instant a ride is marked down, pings the on duty maintenance lead on Telegram with the attraction name and affected queue size, then logs the incident to your Slack ops channel with a timestamp, so downtime gets a fast staff response without anyone watching a dashboard.
- The on duty lead knows within minutes, not when a guest complains
- Every downtime incident is logged with a start and end time
- Guests never get a message directly. Staff decide how to communicate
Built for theme park operations teams · water park maintenance staff · ride operations managers · guest services leads
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.accesso.comin a real browser with your saved login - no setup, no API keys. -
1
accesso - watch live attraction status
accesso.com
WebRun opens accesso to watch live attraction status. - Check each attraction's live status in accesso's virtual queue system
- Detect any ride that changes from open to down or closed
- Pull the affected queue size and any guests currently holding a return time
Done when A status change is detected with the attraction, time, and affected queue size.
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2
Telegram - ping the on duty lead
telegram.org
WebRun opens Telegram to ping the on duty lead. - Message the on duty maintenance lead the moment a ride goes down
- Include the attraction name, the time it went down, and queue size affected
- Never message guests directly. This ping goes to staff only
Done when The on duty lead has an immediate Telegram alert for the down attraction.
-
3
Slack - log the incident for ops
slack.com
WebRun opens Slack to log the incident for ops. - Log the incident to the ops channel with a timestamp
- Update the same message when the attraction comes back online
- Tally today's downtime incidents so far for the shift handoff
Done when The ops channel has a running log of today's ride downtime.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does it notify guests that a ride is down?
No. It only alerts your maintenance and guest services staff on Telegram and Slack. Your team decides how and when to inform guests, through signage, the park app, or an announcement.
How fast is the alert after a ride actually goes down?
Within minutes. It checks accesso's live attraction status every 5 minutes, so the on duty lead hears about a closure well before a queue backs up.
Does it track how long each attraction was down?
Yes. It logs the moment a ride closes and updates the same Slack entry when it reopens, so you get a running record of downtime duration for every incident.
Related templates
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