Automated ASOS Return and Refund Tracking
Every morning, WebRun signs in to ASOS, reads the status of every order with a return in progress, follows the tracking and the refund state, updates each row in Airtable, and posts to Slack any return that has been delivered back but not refunded past the expected window.
How do I track returns until the refund is actually paid?
Every morning, WebRun signs in to ASOS, reads the status of every order with a return in progress, and follows the tracking through to the refund. It updates a returns ledger in Airtable and posts to Slack any return delivered back but still unrefunded past your window, with the amount and the days waiting.
- Refunds that never arrived are named with their amount and age
- The total value still owed is visible every morning
- Nothing is written off that the retailer still owes
Built for ecommerce resellers · buying teams · small retailers · operations managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
asos.comin a real browser with your saved login - no setup, no API keys. -
1
ASOS - read return and refund status
asos.com
WebRun opens ASOS to read return and refund status. - Sign in to ASOS and open your orders
- Find every order with a return started and read its current status
- Follow the return tracking and note whether it has been received back
- Read the refund state and the amount expected on each
- Work out how long each return has been sitting since it was delivered back
- Read only. Never start a return, cancel an order, or contact support
Done when Every in-progress return has a current status and days since delivery back.
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2
Airtable - update the returns ledger
airtable.com
WebRun opens Airtable to update the returns ledger. - Update the row for each return with today's status, the tracking state, and the refund state
- Add rows for returns started since the last run with the order number and expected amount
- Mark a row complete once the refund shows as issued and record the date
- Keep a running total of the value still outstanding
Done when The returns ledger matches today's status on every open return.
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3
Slack - flag the refunds still owed
slack.com
WebRun opens Slack to flag the refunds still owed. - Post any return delivered back but still unrefunded past your expected window
- Show the order number, the amount, and the days since it was received
- Give the running total still owed across all open returns
- Leave contacting the retailer to a human. WebRun does not open a support case
Done when Overdue refunds are visible in the channel with their amounts.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it contact ASOS or open a support case?
No. WebRun reads your order and return status and reports it. Opening a case, chasing support, or disputing a payment is always done by a person, with the dates and amounts WebRun collected.
Can it start or cancel a return?
No. It never starts a return, cancels an order, or changes anything on the account. The ledger it keeps is in your own Airtable base, and ASOS itself is only read.
When does a refund count as overdue?
When the return shows delivered back and the refund has not appeared inside the window you set, commonly 14 days. The Slack post shows the exact days elapsed and the amount.
Related templates
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