Automated Appliance Repair Review Requests
Each morning, WebRun opens Housecall Pro, finds every job completed in the last 24 hours, drafts a personalised review request by email via Gmail and by SMS via Twilio for each customer, and queues both for your approval before sending.
How do I automatically ask customers for reviews after an appliance repair?
WebRun opens Housecall Pro each morning, finds every job completed in the last 24 hours, and drafts a personalised review request by email via Gmail and by SMS via Twilio for each customer. Both are queued for your approval before sending, turning every completed repair into a prompted review opportunity.
- Every completed job prompts a review request the next morning without manual effort
- Personalised messages with the technician's name get higher response rates than generic blasts
- Customers who were recently asked are skipped automatically to avoid over-messaging
Built for appliance repair companies · field service businesses · repair shop owners · independent technicians
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.housecallpro.comin a real browser with your saved login - no setup, no API keys. -
1
Housecall Pro - find jobs completed yesterday
housecallpro.com
WebRun opens Housecall Pro to find jobs completed yesterday. - Open Housecall Pro and filter jobs to those marked complete in the last 24 hours
- Capture the customer name, appliance type, technician name, and contact details for each
- Skip any customers who already received a review request in the last 90 days
Done when Every job completed yesterday is listed with its customer details, ready for review requests.
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2
Gmail - draft email review request
gmail.com
WebRun opens Gmail to draft email review request. - Draft a short, warm email to each customer thanking them for their business and including a link to leave a Google review
- Personalise each message with the appliance type and the technician's first name
- Leave every draft unsent for your team to review before it goes to the customer
Done when One review-request email draft exists for each completed job, ready for approval.
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3
Twilio - draft SMS review request
twilio.com
WebRun opens Twilio to draft SMS review request. - Draft a brief SMS to each customer with the same thank-you message and a short review link
- Leave each SMS draft queued for your review
- Flag any customers with no valid phone number so your team can follow up by email only
Done when One review-request SMS draft exists for each completed job, ready for approval.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send review requests to customers without my approval?
No. Every email and SMS is drafted and queued for your review. Nothing goes to the customer until a human approves it, so you control every outbound message.
How does it avoid spamming customers who already left a review?
It tracks when each customer last received a review request and skips anyone contacted in the last 90 days, so customers are never asked twice in a short period.
Can I use my own review link or template?
Yes. Provide your Google Business review link and a preferred tone or example message, and WebRun will use them for every draft it produces.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.