Recover no-show appointments before the job is lost
Each morning, WebRun opens Housecall Pro, finds appointments marked as no-show from the previous day, drafts a polite follow-up by email via Gmail and by SMS via Twilio for each customer, and queues both for your team to review and send.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I automatically follow up with customers who missed their appliance repair appointment?
WebRun opens Housecall Pro each morning, finds every appointment marked as a no-show from the previous day, and drafts a polite rescheduling message by email via Gmail and by SMS via Twilio for each customer. Both are queued for your team to approve before sending, so every no-show gets a fast, considered follow-up.
- Every no-show gets a rescheduling outreach the next morning without manual effort
- Repeat no-show customers are flagged so your team can apply a smarter booking policy
- Draft messages mean your team reviews tone before any sensitive follow-up is sent
Built for appliance repair companies · field service businesses · repair shop owners · service coordinators
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.housecallpro.comin a real browser with your saved login - no setup, no API keys. -
1
Housecall Pro - find no-show appointments from yesterday
housecallpro.com How to Automate Housecall Pro
WebRun opens Housecall Pro to find no-show appointments from yesterday. - Open Housecall Pro and filter yesterday's appointments to those marked as no-show or not completed
- Capture the customer name, contact details, appliance type, and original appointment time for each
- Note any previous no-shows for the same customer to flag for escalation
Done when Every no-show from yesterday is listed with the customer details and original appointment info.
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2
Gmail - draft follow-up email to customer
gmail.com How to Automate Gmail
WebRun opens Gmail to draft follow-up email to customer. - Draft a polite email to each customer acknowledging the missed appointment and offering to reschedule
- Reference the appliance type and the original appointment time in the message
- Leave every draft unsent for your team to review before it goes to the customer
Done when One follow-up email draft exists for each no-show customer, ready for approval.
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3
Twilio - draft follow-up SMS to customer
twilio.com How to Automate Twilio
WebRun opens Twilio to draft follow-up SMS to customer. - Draft a short SMS to each customer noting the missed appointment and inviting them to rebook
- Leave each SMS draft queued for your team to review before sending
- Flag any customers with repeat no-shows so your team can decide whether to add a call-first policy
Done when One follow-up SMS draft exists for each no-show customer, ready for approval.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it contact the customer automatically after a no-show?
No. Every email and SMS is drafted and queued for your team to review. Nothing is sent to the customer until a human approves it, so you control the tone for every sensitive situation.
How does it know an appointment was a no-show and not just rescheduled?
It reads the job status in Housecall Pro at run time. Only appointments marked explicitly as no-show or not completed are included. Rescheduled jobs with a new appointment date are skipped.
Can it flag customers who no-show repeatedly?
Yes. WebRun notes repeat no-shows in its output so your team can see a pattern and decide to apply a different policy, such as requiring a deposit, before rebooking.
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