Automated Appian Stalled Process Alerts
Every morning, WebRun opens Appian, checks running process instances for any stuck in the same task for more than 2 business days, exports the stalled list with the assigned task owner to Google Drive, and sends a Twilio text to each owner naming the process and how long it has been waiting.
How do I catch process instances stalled waiting on someone in Appian?
Every morning, WebRun checks Appian for process instances stuck in the same task for more than 2 business days, exports the stalled list to Google Drive, and sends a Twilio text to each task owner naming the process and how long it has waited. This turns a silently stalled process into a same-day nudge to the person actually holding it up.
- Stalled processes get a same-day nudge instead of sitting silently
- A repeat bottleneck process is easy to spot in the report history
- Task owners who already cleared their work never get a needless text
Built for business process teams · operations managers · enterprise IT teams · process owners
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
appian.comin a real browser with your saved login - no setup, no API keys. -
1
Appian - check process instances stuck in a task
appian.com
WebRun opens Appian to check process instances stuck in a task. - Open Appian and review running process instances across active processes
- Filter to instances that have sat in the same task for more than 2 business days
- Note the task owner and how long each has been waiting
Done when Every process instance stalled past 2 business days is listed with its owner.
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2
Google Drive - export the stalled process report
drive.google.com
WebRun opens Google Drive to export the stalled process report. - Open the process health folder in Google Drive
- Save today's stalled process list as a new dated report
- Keep prior days in place so a repeat offender is visible
Done when Today's stalled process report is saved to Drive.
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3
Twilio - text the process owner
twilio.com
WebRun opens Twilio to text the process owner. - Send a text through Twilio to each task owner with a stalled instance
- Name the process and how many days it has been waiting on them
- Skip anyone who has already cleared their task since the check began
Done when Every current task owner with a stalled instance has been texted.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does it reassign or complete the stuck task for someone?
No. WebRun only reads process status and texts the current owner. Reassigning or completing a task stays a decision made inside Appian.
How long does a task have to sit before someone gets texted?
More than 2 business days in the same task. Anything moving normally within that window never triggers a text.
Can I see which processes stall the most over time?
Yes. Each day's stalled list is saved as a dated report in Google Drive, so a repeat offending process is easy to spot.
Related templates
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