Automated Allegro Complaint Response Queue
Every morning, WebRun opens Allegro, collects the complaints and buyer discussions still waiting on a seller reply, pulls the order behind each one, drafts a suggested response, queues everything in Airtable oldest first, and texts you through Twilio when a case is close to its expected response time.
How do I keep on top of Allegro buyer complaints and discussions?
WebRun opens Allegro every morning and collects the complaints and buyer discussions still waiting on a seller reply, pulling the order behind each one. It queues them in Airtable oldest first with a drafted response for you to approve, and texts you via Twilio when a case is near its response deadline.
- Longest waiting cases are answered first, not whichever is loudest
- Every case arrives with its order and a drafted reply
- Replies land inside the expected response time and the rating holds
Built for Allegro sellers · marketplace operations · ecommerce customer service · online retailers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
allegro.plin a real browser with your saved login - no setup, no API keys. -
1
Allegro - collect cases awaiting a reply
allegro.pl
WebRun opens Allegro to collect cases awaiting a reply. - Open Allegro and list complaints, returns, and buyer discussions where the last message is from the buyer
- Pull the order behind each case: the item, the value, the delivery status, and the buyer's history with you
- Record how many hours each case has waited and how close it is to the expected response time
- Draft a suggested reply per case and save it for review. Never send it from here
Done when Every case awaiting a seller reply is captured with its order, its waiting time, and a drafted response.
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2
Airtable - queue them oldest first
airtable.com
WebRun opens Airtable to queue them oldest first. - Add or update a row per case with the buyer, the order, the issue, the hours waited, and the drafted reply
- Sort so the longest waiting cases sit at the top of the queue
- Close rows once the case shows a seller reply in Allegro, and keep the history for pattern spotting
Done when Airtable holds today's open cases ordered by waiting time, each with a draft to approve.
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3
Twilio - text you about urgent cases
twilio.com
WebRun opens Twilio to text you about urgent cases. - Text you when a case is close to the expected response time or involves a high value order
- Give the buyer reference, the issue in one line, and the hours it has waited
- Send only to your own team numbers. WebRun never texts the buyer
Done when You have been texted about any case near its response deadline.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it reply to buyers on its own?
No. Every response is drafted and queued in Airtable for you to approve. WebRun never sends a message to a buyer, never accepts a return, and never issues a refund.
How does it decide what is urgent?
It ranks by how long a case has waited against Allegro's expected response time, and it flags high value orders sooner so the costly ones do not sit at the back.
Do the drafts sound like our shop?
Give WebRun a few of your past replies and it matches your tone and your policy wording. You edit anything before sending, and rejecting a draft costs nothing.
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Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.