Follow up with clients who missed or cancelled their acupuncture appointment
Every morning, WebRun checks Jane for no-shows and late cancellations from the previous day, drafts a warm, caring follow-up message for each affected client, and queues every draft in Gmail for the practitioner to review and send before any contact is made.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I automatically follow up with acupuncture clients who no-showed or cancelled late?
WebRun checks Jane every morning for the previous day's no-shows and late cancellations, then drafts a warm, personalised follow-up for each client in Gmail. Every message is held unsent for practitioner review, and a Slack alert flags the queue so caring outreach happens promptly without any manual effort.
- Missed appointments get a caring follow-up the next morning without manual chasing
- Client relationships stay warm even after a no-show or late cancel
- Clients who already rebooked are automatically excluded from the draft queue
Built for acupuncturists · TCM clinics · holistic health studios · wellness practitioners
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
jane.appin a real browser with your saved login - no setup, no API keys. -
1
Jane - find no-shows and late cancellations
jane.app How to Automate Jane
WebRun opens Jane to find no-shows and late cancellations. - Open Jane and review the previous day's appointments
- Identify appointments marked as no-show or late cancellation
- Capture client name, appointment type, and whether they have a future appointment already booked
Done when Every no-show and late cancellation from yesterday is listed with client context.
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2
Gmail - draft caring follow-up messages
gmail.com How to Automate Gmail
WebRun opens Gmail to draft caring follow-up messages. - Draft a warm, non-judgmental follow-up for each client checking in and inviting a rebook
- Adjust the tone depending on whether it is a first missed appointment or a pattern
- Save each draft unsent in Gmail, never sending without practitioner review
Done when A personalised follow-up draft exists in Gmail for every no-show and late-cancel client.
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3
Slack - alert practitioner to the queue
slack.com How to Automate Slack
WebRun opens Slack to alert practitioner to the queue. - Post a Slack summary listing how many follow-up drafts are waiting
- Flag any clients with a pattern of missed appointments for extra care
Done when Practitioner has a clear Slack list and can open Gmail to review and send follow-ups.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send follow-up messages to clients automatically?
No. Every message is saved as an unsent Gmail draft and waits for your review. No client receives anything until you approve and send it.
Does it handle late cancellations and no-shows differently?
Yes. You can provide separate tone guidelines for each, and WebRun applies the right framing per appointment status so each message feels appropriate.
What if the client already rebooked online by the time the draft is created?
It reads the live Jane schedule each morning. Clients who already have a future appointment booked are excluded from the follow-up queue.
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