Send your team a daily support queue digest
Every morning, WebRun opens your Zendesk queue, counts open and breached tickets by team and priority, identifies the five oldest unresolved tickets, and posts a structured digest to your #support Slack channel before the first agent logs on.
- No credit card
- Under $0.01 per run
- Cancel anytime
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.zendesk.comin a real browser with your saved login - no setup, no API keys. -
1
Zendesk - scan the open queue
zendesk.com How to Automate Zendesk
WebRun opens Zendesk to scan the open queue. - Open the Views section and load all open tickets grouped by priority
- Count tickets by status: Open, Pending, On-hold, and SLA Breached
- Pull the five oldest open tickets with their subject, customer, and days open
- Note any tickets that breached an SLA overnight
Done when Queue counts, oldest tickets, and SLA breaches are all captured.
-
2
Slack - post the morning digest
slack.com How to Automate Slack
WebRun opens Slack to post the morning digest. - Format a digest: total open count, breakdown by priority, and a list of the five oldest tickets
- Highlight SLA-breached tickets in bold so the team can act first
- Post to #support with a direct link to the Zendesk queue view
Done when The digest is posted in Slack before the team's start time.
How can I send my support team a daily queue digest automatically?
Every morning, WebRun opens your Zendesk queue, counts open and breached tickets by team and priority, identifies the five oldest unresolved tickets, and posts a structured digest to your Slack #support channel - so every agent starts the day knowing exactly where to focus.
- Team starts every day with a clear picture of open and breached tickets
- Oldest unresolved tickets surfaced before they become complaints
- No manual report building - digest lands in Slack before anyone logs on
Built for support team leads · customer service managers · SaaS companies · e-commerce support teams
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Can I change the digest time?
Yes - set whatever start-of-day time suits your team in the plan and WebRun will deliver the digest before they log on.
What if the queue is empty?
It posts a short 'All clear' message so the team knows WebRun ran and there is nothing urgent to act on.
Can we get a digest for each team separately?
Yes - configure a view per team in Zendesk and WebRun can send each team their own digest to their own Slack channel.
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