Automated Vacation Rental Post-Checkout Review Requests
Every morning, WebRun checks Guesty for checkouts from the previous day, drafts a warm, personal review request for each guest in Gmail, and logs the outreach in Google Sheets so you can track your review response rate over time.
How can I automatically ask vacation rental guests for reviews after checkout?
Every morning, WebRun opens Guesty, finds every guest who checked out the day before, and drafts a warm, personal review request in Gmail for each one. You approve the drafts before they send. Every outreach is logged in Google Sheets so you can track your review response rate over time.
- Every checkout is followed up with a review request, not just the ones you remember
- Consistent outreach leads to more reviews and a higher average rating
- A running Sheets tracker shows your review response rate at a glance
Built for vacation rental managers · short-term rental hosts · property management companies · Airbnb Superhost candidates
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.guesty.comin a real browser with your saved login - no setup, no API keys. -
1
Guesty - find yesterday's checkouts
guesty.com
WebRun opens Guesty to find yesterday's checkouts. - Open Guesty and filter completed reservations to those with a checkout date of yesterday
- Capture guest name, email, property name, and length of stay for each
- Skip any guest who has already been contacted for a review on this stay
Done when Every guest who checked out yesterday is listed and ready for review outreach.
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2
Gmail - draft review request for each guest
gmail.com
WebRun opens Gmail to draft review request for each guest. - Draft a warm, personal review request email for each guest by name, mentioning their property and stay
- Include a direct link to leave a review on the platform they booked through
- Leave each draft unsent for your review before it reaches the guest
Done when A ready-to-send review request draft exists in Gmail for every qualifying checkout.
-
3
Google Sheets - log review outreach and response tracking
google.com
WebRun opens Google Sheets to log review outreach and response tracking. - Append a row for each guest contacted, with name, property, checkout date, and draft status
- Leave a review-received column blank to mark when a review comes in
Done when All review outreach for yesterday's checkouts is logged in Google Sheets.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send the review request to guests automatically without my approval?
No. WebRun drafts each review request in Gmail and leaves it unsent. You review and send, so no guest is contacted without your approval.
How does it know where to link the guest to leave a review?
It reads the booking source from Guesty and includes the appropriate Airbnb, Vrbo, or direct-booking review link. You can also supply a custom link during setup.
What if a guest had a poor experience and I do not want to ask for a review?
Because every draft sits in Gmail for your approval, you simply delete the draft for any guest you prefer not to contact. Nothing goes out without your say-so.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.