Handle damage deposits and return or charge them with the right draft
Every morning, WebRun reviews checkouts from the previous day in Guesty, checks for damage notes or cleaner flags on each reservation, drafts either a deposit return confirmation or a damage charge notice in Gmail for your approval, and logs every deposit decision in Google Sheets.
- No credit card
- Under $0.01 per run
- Cancel anytime
How can I automatically handle vacation rental damage deposits and draft the right message for each guest?
Every morning, WebRun reviews the previous day's checkouts in Guesty, reads any damage notes from cleaners, and drafts the right message in Gmail: a deposit return confirmation for clean stays or a damage charge notice for damaged ones. Every decision is logged in Google Sheets, and nothing goes to the guest until you approve it.
- Every checkout gets a deposit return or charge draft within hours, not days
- No deposit is forgotten in a backlog of checkouts to review
- A Sheets log tracks all deposit decisions and charge amounts for your records
Built for vacation rental managers · short-term rental property managers · property management companies · Airbnb and Vrbo hosts managing multiple properties
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.guesty.comin a real browser with your saved login - no setup, no API keys. -
1
Guesty - review checkout damage notes and deposit status
guesty.com
WebRun opens Guesty to review checkout damage notes and deposit status. - Open Guesty and find reservations with a checkout date of yesterday
- Read any damage notes, cleaning flags, or extra-charge requests attached to each reservation
- Classify each as: no damage (deposit to return), minor damage (partial charge), or major damage (full claim)
Done when Every relevant checkout is classified for deposit return or damage charge based on cleaner notes.
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2
Gmail - draft deposit return or damage charge notice for guest
gmail.com How to Automate Gmail
WebRun opens Gmail to draft deposit return or damage charge notice for guest. - For clean checkouts, draft a polite deposit return confirmation email with the refund amount and timeline
- For damage cases, draft a damage charge notice naming the issue, the cost, and next steps
- Leave every draft unsent for your review before it reaches the guest
Done when A ready-to-review deposit return or charge draft exists in Gmail for every qualifying checkout.
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3
Google Sheets - log deposit decisions and payment status
google.com How to Automate Google Sheets
WebRun opens Google Sheets to log deposit decisions and payment status. - Append a row for each checkout with guest name, property, deposit amount, classification, and draft type
- Flag damage cases with the estimated charge amount for your financial records
Done when All deposit decisions from yesterday's checkouts are logged in Google Sheets.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it charge a guest's card or process a refund automatically?
No. WebRun drafts the notice and leaves it unsent. The actual charge or refund is initiated by you in Guesty or your payment processor. Nothing financial happens without your approval.
What if the cleaner did not leave any damage notes?
If no damage notes are found, WebRun defaults to drafting a deposit return confirmation for that checkout. You can always override the draft before sending.
Can it attach photos of damage to the draft?
WebRun references damage notes and flags from Guesty. If your cleaner uploads photos to the reservation, you can attach them manually to the Gmail draft before sending the charge notice.
Related templates
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