Inntopia Automated Season Pass Renewal Reminders
Every morning during pre-season, WebRun checks Inntopia for season pass holders whose passes expire in the next 30 days, logs the renewal list in Google Sheets, and queues a personalized SMS reminder via Twilio for each holder so your team can launch the send before the renewal deadline.
How do I automatically remind season pass holders to renew before their pass expires?
WebRun checks Inntopia every morning for season pass holders expiring within 30 days. It logs the renewal list in Google Sheets with urgency flags, then queues a personalized SMS for each holder in Twilio. Your team reviews the queue and approves the send before any message is delivered.
- Pass holders expiring within 30 days are captured and queued for renewal outreach daily
- Urgent holders expiring within 7 days are flagged for priority follow-up
- Team spends minutes approving a pre-built queue instead of manually identifying and texting holders
Built for ski resort marketing teams · season pass coordinators · resort revenue managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
corp.inntopia.comin a real browser with your saved login - no setup, no API keys. -
1
Inntopia - find season passes expiring within 30 days
corp.inntopia.com
WebRun opens Inntopia to find season passes expiring within 30 days. - Open Inntopia and filter guest pass products to those expiring within the next 30 days
- Capture pass holder name, mobile number, pass type, and expiry date
- Exclude holders who already received a renewal reminder in the past 14 days
Done when All pass holders due for a renewal reminder are listed with their details.
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2
Google Sheets - log the renewal reminder list
google.com
WebRun opens Google Sheets to log the renewal reminder list. - Open the renewal reminder tracker sheet and append today's run as a new batch
- Log each pass holder's name, pass type, expiry date, and reminder status
- Flag holders whose pass expires in fewer than 7 days as urgent
Done when All renewal candidates are logged with urgency flags in the tracker.
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3
Twilio - queue personalized SMS reminders for team review
twilio.com
WebRun opens Twilio to queue personalized SMS reminders for team review. - Draft a short, personalized SMS for each pass holder noting their pass type and expiry date
- Queue each message in Twilio as a pending outbound SMS
- Hold all messages in the queue for team approval before any are sent
Done when Personalized SMS renewal reminders are queued in Twilio awaiting team approval.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it text pass holders without my team reviewing first?
No. WebRun queues the SMS messages in Twilio but does not trigger the send. A team member must review the queue and approve before any text reaches a pass holder.
What if a pass holder has already renewed?
It reads live pass status from Inntopia each morning, so anyone who renewed overnight is removed from the queue before it is staged for approval.
Can it remind holders of different pass types with different messages?
Yes. Configure a message template per pass type during setup and WebRun will select the right template for each holder based on their Inntopia pass record.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.