Automated Driver Schedule Ride Assignment Alerts
Every few minutes, WebRun checks Driver Schedule for rides that were just assigned or reassigned, texts the driver their pickup time, address, and resident name through Twilio, and posts a confirmation to the dispatch Slack channel so nothing gets missed between shifts.
How do I automatically text drivers when they're assigned a ride?
WebRun checks Driver Schedule every few minutes for rides that were just assigned or reassigned. It texts the driver their pickup time, address, resident name, and any ride notes through Twilio, then posts a confirmation to Slack for dispatch, so every driver knows their next pickup within minutes of being assigned, without a dispatcher calling each one.
- Drivers get pickup details by text within minutes of being assigned
- Reassignments reach the new driver automatically, so no ride is missed
- Dispatch sees every alert confirmed in Slack instead of calling to check
Built for NEMT dispatchers · assisted living transportation coordinators · senior living fleet managers · paratransit operators
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.driverschedule.comin a real browser with your saved login - no setup, no API keys. -
1
Driver Schedule - watch for new ride assignments
driverschedule.com
WebRun opens Driver Schedule to watch for new ride assignments. - Check Driver Schedule for rides assigned or reassigned since the last check
- Capture the driver, pickup time, pickup address, and resident name for each
- Skip any assignment already texted
Done when Every new or changed assignment since the last check is captured with its driver and pickup details.
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2
Twilio - text the assigned driver
twilio.com
WebRun opens Twilio to text the assigned driver. - Send each assigned driver a text with the pickup time, address, and resident name
- Include the destination and any ride notes, such as a wheelchair or walker needed
- Resend automatically if a reassignment changes the driver
Done when Every assigned driver has received a text with their ride details.
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3
Slack - confirm the alert to dispatch
slack.com
WebRun opens Slack to confirm the alert to dispatch. - Post a short confirmation to the dispatch channel naming the driver and the ride
- Flag any assignment where the text failed to send
Done when Dispatch can see in Slack that every assignment was texted successfully.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does this text riders or family members?
No. Only the assigned driver receives a text. Riders and family members are not contacted by this workflow at all.
What happens if a ride gets reassigned to a different driver?
The new driver gets a fresh text with the pickup details, and dispatch sees the change confirmed in Slack, so the old driver is not left thinking they still have the ride.
What if the driver's phone number is missing or wrong?
The text fails to send and Slack flags it immediately, so dispatch can call the driver directly instead of the ride going out unconfirmed.
Related templates
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