Automated Craneware Charge Denial Follow-Ups
Every morning, WebRun opens Craneware, finds every denial traced to a missing, late, or miscoded charge, drafts an appeal summary for each in Outlook, and posts your denials team a ranked Slack worklist with today's total dollar value at stake.
How do I follow up on denials caused by a charge capture issue?
WebRun checks Craneware every morning for denials traced to a charge capture issue, drafts an appeal summary in Outlook for each one, and posts your denials team a ranked Slack worklist by dollar value. It never submits an appeal to a payer itself, your team reviews, finalizes, and files every one through your own portal or clearinghouse.
- Charge capture denials get a drafted appeal the same morning they're identified
- Denials are worked largest dollar value first instead of oldest first
- Nothing is submitted to a payer without the denials team's own review
Built for denials management teams · revenue integrity analysts · patient financial services · revenue cycle directors
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.craneware.comin a real browser with your saved login - no setup, no API keys. -
1
Craneware - find denials tied to charge capture
craneware.com
WebRun opens Craneware to find denials tied to charge capture. - Open Craneware and pull denials whose reason code points to a charge capture issue such as a missing, late, or miscoded charge
- Capture the claim, payer, denial reason, and dollar value for each
- Sort by dollar value with the largest denial first
Done when Every charge capture denial from the last 24 hours is listed with its reason and dollar value.
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2
Outlook - draft the appeal summary
microsoft.com
WebRun opens Outlook to draft the appeal summary. - Draft an appeal summary for each denial citing the corrected charge and the supporting documentation
- Leave every draft unsent in Outlook for the denials team to review, finalize, and submit through your payer portal or clearinghouse themselves
- WebRun never submits an appeal to a payer on its own
Done when An appeal summary draft is waiting in Outlook for every charge capture denial.
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3
Slack - post the ranked worklist
slack.com
WebRun opens Slack to post the ranked worklist. - Post the denials team a ranked worklist of today's charge capture denials, largest dollar value first
- Include the total amount denied so the team can gauge today's workload
Done when The denials team has today's ranked worklist and total in Slack.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it submit the appeal to the payer?
No. WebRun only drafts the appeal summary in Outlook. Your denials team reviews, finalizes, and submits every appeal through your own payer portal or clearinghouse, nothing goes out on its own.
How does it know a denial is a charge capture issue?
It reads the denial reason code from Craneware and only pulls in the ones pointing to a missing, late, or miscoded charge, so the worklist stays focused on charge integrity, not every denial type.
How are denials prioritized?
By dollar value, largest first, so your denials team works the highest-value appeals before smaller ones.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.