Chase overdue customer refunds before they become complaints
Every morning, WebRun opens ReverseLogix, finds approved returns whose refund is past the SLA window, drafts a polite status update email per customer in Gmail, and pings your support lead on Telegram with the count of overdue refunds.
- No credit card
- Under $0.01 per run
- Cancel anytime
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.reverselogix.comin a real browser with your saved login - no setup, no API keys. -
1
ReverseLogix - find refunds past SLA
reverselogix.com How to Automate ReverseLogix
WebRun opens ReverseLogix to find refunds past SLA. - Open ReverseLogix and filter approved returns where refund status is Pending
- Identify those where the approval date is older than your refund SLA (for example, 5 business days)
- Capture the customer email, return ID, approved amount, and days overdue for each
Done when Every approved return with an overdue refund is listed with customer contact and amount.
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2
Gmail - draft customer status update
gmail.com How to Automate Gmail
WebRun opens Gmail to draft customer status update. - For each overdue refund, draft a polite customer-facing status update referencing the return ID and expected timeline
- Leave every email as a draft in Gmail for support team review before sending
- Never send automatically to the customer
Done when One draft email per overdue refund is ready in Gmail for the support team to review and send.
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3
Telegram - alert support lead with overdue count
telegram.org How to Automate Telegram
WebRun opens Telegram to alert support lead with overdue count. - Send the support lead a Telegram message with a count of overdue refunds and the total value at risk
- Include a note of the longest-waiting case
Done when The support lead has the overdue refund count and total value in Telegram.
How do I automatically chase overdue customer refunds from approved returns?
WebRun checks ReverseLogix every morning for approved returns where the refund has not been issued within your SLA. It drafts a polite status update email per customer in Gmail for your support team to review and send, and pings the support lead on Telegram with the total overdue count, catching refund delays before customers escalate.
- Overdue refunds are caught and flagged every morning before customers complain
- Support team gets ready-to-send draft emails instead of building them from scratch
- Refund SLA breaches are visible as a count and value before the day starts
Built for customer support teams · returns operations managers · e-commerce brands · D2C retailers
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it email customers directly without approval?
No. WebRun drafts every customer email and leaves it in Gmail for your support team to review. No message goes to a customer without a human sending it.
How does it know the SLA window?
You set the SLA in days during setup (for example, 5 business days from return approval). WebRun counts from the approval date in ReverseLogix and flags anything that has exceeded that window.
What if a refund was actually issued but not yet reflected in ReverseLogix?
It reads the live refund status in ReverseLogix. If your finance team updates the status there, WebRun skips it automatically on the next run.
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