Revel Systems Automated Review Request Drafts
Every morning, WebRun opens Revel Systems and finds yesterday's transactions that meet your criteria for review outreach, such as high ticket value or repeat customers, then drafts a short, personalized SMS review request for each one in Twilio. Every draft waits for your approval before any message is sent to a customer.
How do I automatically send review requests to customers after a Revel transaction?
WebRun opens Revel Systems every morning, identifies yesterday's transactions that meet your criteria such as high ticket value or repeat visits, then drafts a personalized SMS review request for each qualifying customer in Twilio. Every message waits for your approval before any text is sent to a guest.
- Review requests sent only to qualifying customers based on your own criteria
- No customer messaged without manager review and approval
- Repeat outreach prevented with a configurable cooling-off window
Built for restaurant owners · QSR operators · retail store managers · hospitality operators using Revel
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
manage.revelsystems.comin a real browser with your saved login - no setup, no API keys. -
1
Revel Systems - identify qualifying transactions for review outreach
revelsystems.com
WebRun opens Revel Systems to identify qualifying transactions for review outreach. - Open Revel Systems Management Console and pull yesterday's closed transactions
- Filter to transactions above your configured ticket threshold or from customers with three or more visits
- Capture customer name, phone number, and transaction details for each qualifying record
Done when A list of qualifying customers with contact details and transaction context is ready for outreach.
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2
Twilio - draft personalized SMS review requests for approval
twilio.com
WebRun opens Twilio to draft personalized SMS review requests for approval. - Draft a short, friendly SMS review request for each qualifying customer referencing their visit
- Include a link to your preferred review platform in the message body
- Queue every message as a draft and leave them unsent pending your approval
Done when Draft SMS review requests are queued in Twilio for each qualifying customer, awaiting manager approval before send.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will WebRun send review requests to customers without my approval?
No. Every review request is drafted and queued in Twilio but never sent until you review and approve the batch. You stay in control of every outbound message.
How does it decide which customers to ask for a review?
You configure the criteria: ticket value threshold, visit count, or other signals. WebRun applies those rules to each day's Revel transactions and only drafts requests for customers who meet your criteria.
Can it avoid sending a request to the same customer twice in a short period?
Yes. WebRun tracks which customers have received a review request recently and excludes them from the draft list for a configurable cooling-off window, typically 30 days.
Related templates
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