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Automated PT Discharge Outcome Surveys

Each morning, WebRun opens Clinicient, identifies patients discharged in the previous 48 hours, drafts a personalized outcome survey and Google review request for each one, and logs them in a tracking sheet. Staff review and send each draft, capturing functional outcomes while the experience is still fresh and generating authentic public reviews.

Runs on WebRun · Strict Lockdown policy
Every day at 9:00 AM WebRunorchestrates each step
1 Clinicient identify patients discharged in the past 48 hours
2 Gmail draft outcome survey and review request for each patient
3 Google Sheets log discharge outcomes and review request status
In short

How do I automatically collect outcomes and reviews from discharged PT patients?

Each morning, WebRun opens Clinicient, finds every patient discharged in the past 48 hours, and drafts a personalized outcome survey and Google review request in Gmail for each one. Staff review and send each draft, and responses are logged in a Google Sheets outcomes tracker, capturing functional improvement data while the patient experience is still fresh.

  • Functional outcomes are captured for every discharge within 48 hours
  • Authentic Google reviews are requested at the moment patients feel the most progress
  • No patient receives a post-discharge message without staff review

Built for physical therapists · PT clinic managers · outpatient PT practices · PT marketing teams

Step by step

What does WebRun do on every run?

The exact actions WebRun takes, in order - in plain language, so you can adjust anything.

  1. WebRun signs in and gets to work

    Opens clinicient.com in a real browser with your saved login - no setup, no API keys.

  2. 1
    Clinicient - identify patients discharged in the past 48 hours
    clinicient.com
    WebRun in Clinicient: identify patients discharged in the past 48 hours
    WebRun opens Clinicient to identify patients discharged in the past 48 hours.
    • Open Clinicient and navigate to the patient list filtered for discharges in the past 48 hours
    • Capture each discharged patient's name, treating therapist, primary diagnosis, and total visit count
    • Note whether a formal outcome measure was completed at discharge for inclusion in the survey
    • Skip patients who have already received a post-discharge survey

    Done when Every patient discharged in the past 48 hours is listed with their treating therapist and diagnosis.

  3. 2
    Gmail - draft outcome survey and review request for each patient
    gmail.com
    WebRun in Gmail: draft outcome survey and review request for each patient
    WebRun opens Gmail to draft outcome survey and review request for each patient.
    • For each patient, draft a warm, personalized post-discharge email thanking them for completing their plan of care
    • Include a brief 2 to 3 question functional outcome survey asking how they are feeling compared to when they started
    • Add a direct link to the clinic's Google Business Profile to request a review
    • Leave every draft unsent for staff review - patient-facing messages are never sent automatically
    • Label each draft with the patient name and treating therapist

    Done when A Gmail draft outcome survey and review request exists for every recently discharged patient.

  4. 3
    Google Sheets - log discharge outcomes and review request status
    google.com
    WebRun in Google Sheets: log discharge outcomes and review request status
    WebRun opens Google Sheets to log discharge outcomes and review request status.
    • Log each discharged patient to the outcomes tracking sheet with their name, therapist, diagnosis, and discharge date
    • Add a column for staff to record whether the survey was sent and whether a response was received
    • Flag any patient who completes the survey so therapists can review functional improvement data

    Done when Every discharged patient is logged in the outcomes tracker with their discharge details and survey status.

Run settings

How is each run configured?

Starting pageWhere Chrome opens at the start of each run
clinicient.com
ScheduleRuns automatically on this cadence
Every day at 9:00 AM
DeliveryHow each run's result reaches you
Outcomes tracker · Google Sheets
OutputWhat each run produces - Draft post-discharge outcome surveys and review requests per patient ready for staff review, plus a discharge outcomes tracker in Google Sheets.
Text
Setup & safety

Secure by default

Connect once, stays signed in

WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.

Your credentials stay in your own private environment - WebRun never stores your passwords.
Strict Lockdown

Every action is checked against this policy before it runs.

Domains ALLOWLIST
Typed input GUARDRAIL
Shell command BLOCK
File uploads BLOCK
Runs in a contained environment More on policies
Good to know

Questions, answered

Will it send the survey to patients automatically after discharge?

No. Every post-discharge email is drafted in Gmail and left unsent for staff review. No patient receives a survey or review request without a staff member approving the message first.

Does it ask patients to leave a review?

Yes. The draft includes a direct link to the clinic's Google Business Profile and a gentle ask for a review. Staff can remove this section if it is not appropriate for a particular patient before sending.

How are the outcome responses tracked?

Patient replies go to the Gmail inbox. The Google Sheets tracker gives staff a row per patient where they can log the response and flag completed surveys for therapists to review functional improvement data.

Put this on autopilot.

Turn it on in minutes - or have our team set it up for you.