Automated PT Discharge Outcome Surveys
Each morning, WebRun opens Clinicient, identifies patients discharged in the previous 48 hours, drafts a personalized outcome survey and Google review request for each one, and logs them in a tracking sheet. Staff review and send each draft, capturing functional outcomes while the experience is still fresh and generating authentic public reviews.
How do I automatically collect outcomes and reviews from discharged PT patients?
Each morning, WebRun opens Clinicient, finds every patient discharged in the past 48 hours, and drafts a personalized outcome survey and Google review request in Gmail for each one. Staff review and send each draft, and responses are logged in a Google Sheets outcomes tracker, capturing functional improvement data while the patient experience is still fresh.
- Functional outcomes are captured for every discharge within 48 hours
- Authentic Google reviews are requested at the moment patients feel the most progress
- No patient receives a post-discharge message without staff review
Built for physical therapists · PT clinic managers · outpatient PT practices · PT marketing teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
clinicient.comin a real browser with your saved login - no setup, no API keys. -
1
Clinicient - identify patients discharged in the past 48 hours
WebRun opens Clinicient to identify patients discharged in the past 48 hours. - Open Clinicient and navigate to the patient list filtered for discharges in the past 48 hours
- Capture each discharged patient's name, treating therapist, primary diagnosis, and total visit count
- Note whether a formal outcome measure was completed at discharge for inclusion in the survey
- Skip patients who have already received a post-discharge survey
Done when Every patient discharged in the past 48 hours is listed with their treating therapist and diagnosis.
-
2
Gmail - draft outcome survey and review request for each patient
WebRun opens Gmail to draft outcome survey and review request for each patient. - For each patient, draft a warm, personalized post-discharge email thanking them for completing their plan of care
- Include a brief 2 to 3 question functional outcome survey asking how they are feeling compared to when they started
- Add a direct link to the clinic's Google Business Profile to request a review
- Leave every draft unsent for staff review - patient-facing messages are never sent automatically
- Label each draft with the patient name and treating therapist
Done when A Gmail draft outcome survey and review request exists for every recently discharged patient.
-
3
Google Sheets - log discharge outcomes and review request status
WebRun opens Google Sheets to log discharge outcomes and review request status. - Log each discharged patient to the outcomes tracking sheet with their name, therapist, diagnosis, and discharge date
- Add a column for staff to record whether the survey was sent and whether a response was received
- Flag any patient who completes the survey so therapists can review functional improvement data
Done when Every discharged patient is logged in the outcomes tracker with their discharge details and survey status.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send the survey to patients automatically after discharge?
No. Every post-discharge email is drafted in Gmail and left unsent for staff review. No patient receives a survey or review request without a staff member approving the message first.
Does it ask patients to leave a review?
Yes. The draft includes a direct link to the clinic's Google Business Profile and a gentle ask for a review. Staff can remove this section if it is not appropriate for a particular patient before sending.
How are the outcome responses tracked?
Patient replies go to the Gmail inbox. The Google Sheets tracker gives staff a row per patient where they can log the response and flag completed surveys for therapists to review functional improvement data.
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.