Automated Spektrix Pre-Show Reminder Drafts
Every morning, WebRun opens Spektrix to find ticket holders whose performance starts in the next 48 hours, drafts a personalised pre-show reminder email for each patron in Gmail including the show name, date, time, venue address, and parking tips, and queues an optional SMS reminder via Twilio, all ready for your team to review and approve before anything is sent.
How do I automatically draft pre-show reminder emails for Spektrix ticket holders?
WebRun opens Spektrix every morning, finds ticket holders whose show starts within 48 hours, and drafts a personalised pre-show reminder email for each patron in Gmail with the show name, time, venue, and practical details. It also queues optional Twilio SMS reminders. Your team approves everything before it reaches a patron, so attendance is nudged without any manual outreach.
- Ticket holders receive a timely, personalised pre-show reminder for every performance
- No-shows are reduced without any manual outreach by staff
- Opted-out and already-reminded patrons are excluded automatically
Built for performing arts marketing teams · box-office coordinators · theater patron services staff · venue operations teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
system.spektrix.comin a real browser with your saved login - no setup, no API keys. -
1
Spektrix - find ticket holders in the next 48 hours
spektrix.com
WebRun opens Spektrix to find ticket holders in the next 48 hours. - Open Spektrix and filter ticket holders for performances starting within the next 48 hours
- Capture each patron's name, email, mobile number, show title, performance date, start time, and seat details
- Skip patrons who have already received a reminder for this performance or who have opted out of email communications
Done when A list of eligible ticket holders is ready with full show details and contact information.
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2
Gmail - draft personalised pre-show reminder emails
gmail.com
WebRun opens Gmail to draft personalised pre-show reminder emails. - Draft a personalised pre-show reminder email for each patron naming the show, date, start time, venue name, and address
- Include practical details such as door-opening time, parking, and any pre-show event
- Save every email as a Gmail draft. Do not send any reminder to a patron without team review and approval
Done when A Gmail draft exists for every eligible ticket holder, unsent and awaiting team approval.
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3
Twilio - queue SMS reminders for approval
twilio.com
WebRun opens Twilio to queue SMS reminders for approval. - Queue a short SMS reminder for each patron who has a mobile number on file and has not opted out of SMS
- The SMS should include the show name, date, time, and a one-line venue detail
- Hold all SMS messages as queued drafts and do not send any SMS without explicit team approval
Done when SMS reminders are queued in Twilio for each eligible patron, unsent and awaiting approval.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send emails or texts to ticket holders automatically?
No. Every email is saved as a Gmail draft and every SMS is queued but not sent. Your team reviews and approves all communications before any patron receives a message.
How does it avoid reminding the same patron twice for the same show?
WebRun reads Spektrix communication history and skips anyone who has already been reminded for this performance, so no patron receives a duplicate message.
Can it include different venue details for each show?
Yes. WebRun reads the venue address and any custom notes from the Spektrix event record, so each reminder contains the correct details for that specific performance and location.
Related templates
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