Automated Spektrix Group Enquiry Routing
When a new group-booking enquiry is recorded in Spektrix, WebRun reads the contact details, notes the requested event, group size, and budget, scores the lead by priority, and posts the right box-office team member a Slack message with everything they need to follow up.
How do I automatically route new group-booking enquiries from Spektrix to my team?
WebRun monitors Spektrix for new group-booking enquiries, reads the event, group size, and budget details, scores each lead by priority, and routes a Slack alert to the right box-office team member within minutes, so no enquiry sits unread and every group organiser gets a timely response.
- Every group enquiry is routed to the right person within minutes
- High-priority groups are flagged before they cool off
- No incoming enquiry sits unread in the CRM
Built for theater box-office teams · performing arts centers · group sales coordinators · venue managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
system.spektrix.comin a real browser with your saved login - no setup, no API keys. -
1
Spektrix - read new enquiry details
spektrix.com
WebRun opens Spektrix to read new enquiry details. - Open Spektrix CRM and locate the newly added contact or enquiry record
- Read the requested event, performance date, group size, and any budget notes
- Score the enquiry as high, medium, or low priority based on group size and event proximity
Done when The enquiry is read and scored with all relevant details captured.
-
2
Slack - ping the right team member
slack.com
WebRun opens Slack to ping the right team member. - Identify the correct team member based on event type or territory routing rules
- Post a Slack message to that person with the contact name, event, group size, score, and a link to the Spektrix record
- Flag high-priority enquiries with an urgent marker so they appear at the top of the channel
Done when The right team member has received a Slack alert with the full enquiry summary.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it contact the patron or group organiser directly?
No. WebRun only posts an internal Slack alert to your team. It never emails or messages the enquirer on its own.
How does it decide who to route the enquiry to?
Routing follows rules you define, such as event type, group size, or day of week, so each enquiry lands with the right person automatically.
What if the enquiry is missing key details?
WebRun flags incomplete records in the Slack message so the team member knows to follow up before proceeding.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.