Automated Spektrix Sales Exception Alerts
Every hour, WebRun opens Spektrix and checks for sales or donation exceptions: a performance with zero tickets sold in the last two hours, a sudden drop in online conversions, or a batch of failed donation transactions. When it finds one, it fires an immediate Telegram alert to your operations team with the event name, the anomaly type, and the current figure.
How do I get instant alerts when Spektrix ticket sales or donations hit an exception?
WebRun checks Spektrix every hour for sales and donation exceptions: events with no tickets sold in two hours, drops in online conversions, or batches of failed donations. When a threshold is breached, it sends an instant Telegram alert to your operations team with the event name, anomaly type, and current figure, so your team can act before a small problem becomes a big one.
- Sales and donation exceptions are caught within the hour, not the next morning
- Operations team gets an alert with the exact event and anomaly type
- No noise when everything is running normally, alerts only fire on real exceptions
Built for performing arts operations teams · theater managers · box-office supervisors · venue directors
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
system.spektrix.comin a real browser with your saved login - no setup, no API keys. -
1
Spektrix - check for sales and donation exceptions
spektrix.com
WebRun opens Spektrix to check for sales and donation exceptions. - Open Spektrix and check hourly ticket-sale totals for each active upcoming event
- Flag any event where sales in the past two hours are zero and the event is within seven days
- Also check for a batch of failed or declined donation transactions in the same window
- Skip events that are already sold out or where the no-sale pattern is expected overnight
Done when Any sales or donation exception meeting the threshold has been identified and queued for alert.
-
2
Telegram - send an immediate alert to the operations team
telegram.org
WebRun opens Telegram to send an immediate alert to the operations team. - Send a Telegram message to the operations group with the event name, exception type (zero sales or failed donations), and the current count or amount
- Include the Spektrix event URL so the team can jump straight to the record
- If no exceptions are found, suppress the message to avoid noise
Done when An alert is posted for each exception found, or no message is sent if the run is clean.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it take any action when it finds an exception, such as comping tickets or issuing refunds?
No. WebRun only sends an alert to your operations team. All corrective action is taken by a human. It never modifies records or triggers financial transactions.
How do I adjust what counts as an exception?
You set the thresholds at setup, such as zero sales in two hours for events within seven days. You can update these rules at any time without redeploying.
Will it spam the Telegram group if the same exception persists?
No. WebRun only re-alerts after a configurable quiet period, such as four hours, so the same unresolved exception does not generate a new message every hour.
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