Automated Disputed Haul Ticket Escalation
Every few minutes, WebRun checks Engage Mobilize for tickets marked disputed or rejected, pulls the ticket detail, geofence timestamps, and volumes into a clear summary, drafts a review email to the operator in Gmail, and posts it to Slack so a manager can approve, edit, or hold it before any message reaches the operator.
How do I escalate disputed haul tickets to operators automatically?
Every few minutes, WebRun checks Engage Mobilize for disputed or rejected tickets, assembles the ticket detail, geofence timestamps, and volumes into a clear summary, and drafts a review email to the operator in Gmail. It posts each draft to Slack for a manager to approve, edit, or hold, so operators are contacted only after a human signs off.
- Disputes are packaged with geofence evidence within minutes
- No operator email is sent without a manager approving it
- Each dispute is escalated once, never duplicated
Built for oilfield billing teams · fluid hauling managers · dispatch supervisors · oil and gas back office
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.engagemobilize.comin a real browser with your saved login - no setup, no API keys. -
1
Engage Mobilize - gather disputed ticket detail
engagemobilize.com
WebRun gathers the detail and evidence for each disputed ticket. - Open Engage Mobilize and find tickets newly marked disputed or rejected
- Pull the ticket number, lease, driver, barrels, rate, and the dispute reason
- Gather the supporting geofence entry and exit timestamps and any attached photos or notes
- Skip tickets already escalated so the operator is not emailed twice for one dispute
Done when Every newly disputed ticket has a complete evidence summary assembled.
-
2
Gmail - draft the operator review email
gmail.com
WebRun drafts the operator review email in Gmail and leaves it unsent. - Draft a clear, professional email to the operator laying out the ticket, the dispute reason, and the geofence evidence
- Attach or reference the supporting timestamps and volumes so the operator can review the facts
- Save the email as an unsent draft so nothing goes to the operator without approval
Done when A ready-to-send review email is drafted in Gmail for each disputed ticket, all unsent.
-
3
Slack - queue the email for manager approval
slack.com
WebRun queues each review email in Slack for a manager to approve. - Post each drafted email to Slack with the ticket, the dispute reason, and the evidence summary
- Let a manager approve, edit, or hold the message
- Send only the emails a manager approves; leave the rest as drafts
Done when A manager has the queued review emails in Slack and only approved ones are sent.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it email the operator without my sign-off?
No. WebRun drafts every review email in Gmail and leaves it unsent, then posts it to Slack. A manager approves, edits, or holds each one, and only approved emails are sent, so no disputed-ticket message goes out on its own.
What evidence does the email include?
It pulls the ticket number, lease, driver, barrels, rate, dispute reason, and the supporting geofence entry and exit timestamps from Engage Mobilize, plus any attached photos or notes, so the operator can review the full picture.
Could the same dispute be escalated twice?
No. WebRun skips tickets it has already escalated, so each disputed ticket produces one draft email for approval rather than a new one on every run.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.