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Automated Music Store Negative Review Triage

Every morning, WebRun checks your latest reviews, identifies those below four stars, drafts a professional response in Gmail for each negative review, and sends you a triage summary via Telegram so you can respond fast and protect your reputation.

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Runs on WebRun · Strict Lockdown policy
Every day at 8:00 AM WebRunorchestrates each step
1 RAIN POS identify customers linked to new reviews
2 Gmail draft professional response for each negative review
3 Telegram send triage summary to owner
In short

How do I automatically triage negative reviews for my music store?

Every morning, WebRun scans your store's latest reviews, flags those below four stars, and drafts a professional response for each one in Gmail using context from RAIN POS customer records. It then sends a triage summary via Telegram so you can review and post responses fast, protecting your reputation before issues escalate.

  • Every negative review has a draft response ready the same morning
  • No review sits unanswered for more than 24 hours
  • Purchase context from RAIN POS makes responses more personal and credible

Built for music store owners · instrument retailers · retail operations managers

Step by step

What does WebRun do on every run?

The exact actions WebRun takes, in order - in plain language, so you can adjust anything.

  1. WebRun signs in and gets to work

    Opens app.rainpos.com in a real browser with your saved login - no setup, no API keys.

  2. 1
    RAIN POS - identify customers linked to new reviews
    rainpos.com
    WebRun in RAIN POS: identify customers linked to new reviews
    WebRun opens RAIN POS to identify customers linked to new reviews.
    • Check the reviews feed for your store locations
    • Identify reviews posted since the last run with a rating below four stars
    • Cross-reference reviewer names with RAIN POS customer records to add purchase context
    • Flag reviews mentioning repairs, rentals, or lessons for specific routing

    Done when All new negative reviews are identified and tagged with context from RAIN POS.

  3. 2
    Gmail - draft professional response for each negative review
    gmail.com
    WebRun in Gmail: draft professional response for each negative review
    WebRun opens Gmail to draft professional response for each negative review.
    • For each flagged review, draft a professional, empathetic response acknowledging the concern
    • Include an invitation to contact the store directly to resolve the issue
    • Save every response as a Gmail draft for your review before posting
    • Never post a response publicly without human approval

    Done when A Gmail draft response exists for every new negative review, none posted yet.

  4. 3
    Telegram - send triage summary to owner
    telegram.org
    WebRun in Telegram: send triage summary to owner
    WebRun opens Telegram to send triage summary to owner.
    • Send a triage summary to your Telegram chat listing each negative review with its rating, snippet, and platform
    • Note which drafts are ready to review in Gmail
    • Flag any review that mentions a specific staff member or safety concern for urgent attention

    Done when You receive the triage summary in Telegram with links to your Gmail drafts.

Run settings

How is each run configured?

Starting pageWhere Chrome opens at the start of each run
app.rainpos.com
ScheduleRuns automatically on this cadence
Every day at 8:00 AM
DeliveryHow each run's result reaches you
Triage alert · Telegram
OutputWhat each run produces - Gmail draft responses for every negative review, plus a Telegram triage summary listing each flagged review.
Drafts
Setup & safety

Secure by default

Connect once, stays signed in

WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.

Your credentials stay in your own private environment - WebRun never stores your passwords.
Strict Lockdown

Every action is checked against this policy before it runs.

Domains ALLOWLIST
Typed input ALLOW
Shell command BLOCK
File uploads BLOCK
Runs in a contained environment More on policies
Good to know

Questions, answered

Will it post the response publicly without my approval?

No. Every response is saved as a Gmail draft. WebRun never posts publicly on your behalf. You review the draft and post it yourself.

What counts as a negative review?

By default, any review with a rating below four stars is flagged. You can adjust this threshold during setup.

What if there are no new negative reviews?

WebRun sends a short Telegram confirmation that no new negative reviews were found, so you always know the check ran.

Keep going

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