Triage negative guest reviews before they damage your reputation
Every morning, WebRun checks your cinema's Google and TripAdvisor listings for new one-star and two-star reviews, cross-references Vista to see if the reviewer's booking can be identified, drafts a personalised response in Gmail, and posts the flagged reviews to Slack so the manager can reply or escalate within the hour.
- No credit card
- Under $0.01 per run
- Cancel anytime
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
vista.coin a real browser with your saved login - no setup, no API keys. -
1
Vista - cross-reference guest booking for context
vista.co How to Automate Vista
WebRun opens Vista to cross-reference guest booking for context. - Open Vista and search for any guest record matching the reviewer's name if visible
- Note the session they attended, the film, and any special circumstances on the booking
- Attach this context to the review record for use in the response draft
Done when Each flagged review has been matched to a Vista booking where possible, with session context noted.
-
2
Gmail - draft personalised responses to negative reviews
gmail.com How to Automate Gmail
WebRun opens Gmail to draft personalised responses to negative reviews. - For each negative review, draft a personalised management response addressing the specific complaint
- Where a Vista booking was matched, reference the film and session in the draft
- Leave every draft unsent - no public reply is posted without human review
Done when A draft response exists in Gmail for every flagged negative review.
-
3
Slack - post triage list of flagged reviews
slack.com How to Automate Slack
WebRun opens Slack to post triage list of flagged reviews. - Post the count of new negative reviews and a summary of each to the management channel
- Include the star rating, review platform, reviewer name (if shown), and a link to the review
- Tag the cinema manager for urgent reviews rated one star
Done when The management team sees every flagged review in Slack with draft response status.
How do I automatically triage negative cinema reviews and draft responses?
WebRun scans your cinema's Google and TripAdvisor listings every morning for one-star and two-star reviews, cross-references Vista bookings for context, drafts a personalised management response in Gmail for each review, and posts a triage list to Slack. No public reply is posted without human approval.
- Every negative review gets a drafted response the morning it appears
- Vista booking context included where the reviewer can be matched
- One-star reviews escalated to the cinema manager in Slack automatically
Built for cinema general managers · guest experience teams · marketing coordinators · multiplex operations
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it post a public reply to Google or TripAdvisor automatically?
No. Every response is left as a Gmail draft for a human to review and publish. No public reply is posted without your approval.
How does it know a review is negative?
WebRun flags any review with a star rating of one or two stars. You can adjust the threshold to also include three-star reviews during setup.
What if the same guest leaves a negative review on multiple platforms?
WebRun captures reviews from each platform separately and creates a draft response for each. The Slack triage list groups them by reviewer name so the manager can coordinate a consistent reply.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.