Verify MC Automated No-Show Rebooking Drafts
Every morning, WebRun opens Verify MC, finds telehealth certification visits marked no-show or missed the previous day, drafts a warm rebooking text in Twilio and a matching Gmail email inviting each patient to grab a new slot, and leaves every message unsent for staff to review and approve, so missed visits are recovered without anything going out unattended.
How do I automatically draft rebooking outreach for missed medical cannabis visits?
WebRun opens Verify MC each morning, finds telehealth certification visits marked no-show the previous day, and drafts a friendly rebooking message as both a Twilio text and a Gmail email with a link to a new slot. Every message is held unsent for staff to approve, so missed visits are recovered without anything sending on its own.
- Missed visits get a rebooking nudge the very next morning
- Every message is human-approved before it reaches a patient
- Patients who already rebooked are skipped automatically
Built for telehealth cannabis clinics · MMJ certification practices · patient coordinators · cannabis clinic front desk
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
verifymc.comin a real browser with your saved login - no setup, no API keys. -
1
Verify MC - find yesterday's no-show visits
verifymc.com
WebRun opens Verify MC to find yesterday's no-show visits. - Open Verify MC and list telehealth visits marked no-show or missed in the past 24 hours
- Exclude anyone who has already rebooked or been contacted since the missed visit
- Capture the patient reference, missed visit date, and preferred contact method
Done when Every recent no-show is listed with the details needed to reach out.
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2
Twilio - draft rebooking texts for approval
twilio.com
WebRun drafts rebooking texts in Twilio for approval. - Draft a friendly, non-judgemental rebooking text for each no-show who prefers SMS, inviting them to pick a new time
- Reference only the missed appointment and how to rebook, with no clinical or diagnosis detail
- Queue every text in Twilio unsent, held for a staff member to review and approve before it goes out
Done when A rebooking text is queued for review for every SMS-preferring no-show.
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3
Gmail - draft rebooking emails for approval
gmail.com
WebRun drafts matching rebooking emails in Gmail for approval. - Draft a matching rebooking email for each no-show who prefers email, warm and with a clear link to choose a new slot
- Keep the email free of any clinical detail, referencing only the missed visit
- Leave every email as an unsent Gmail draft for staff to personalise and approve before sending
Done when A rebooking email draft sits in Gmail for every email-preferring no-show, awaiting approval.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it message no-shows without approval?
No. Every rebooking message is queued as an unsent Twilio text or Gmail draft and held for a staff member to review and approve. Nothing reaches a patient until a person signs it off, so no outreach goes out unattended.
Does the rebooking message mention why they were seen?
No. Each draft references only the missed appointment and how to choose a new time, with no diagnosis, treatment, or clinical detail, so a no-show reminder never exposes the reason for the visit.
How does it avoid pestering someone who already rebooked?
It checks the live status in Verify MC each morning and skips anyone who has already rebooked or been contacted since the missed visit, so no patient receives a rebooking nudge they no longer need.
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