Automated Massage Therapy Review Requests
Every morning, WebRun opens Jane, finds appointments completed yesterday, drafts a personalised review request in Gmail for each client, and posts a Slack note so your team knows today's review outreach is ready for approval.
How do I automatically ask massage clients for a review after their visit?
WebRun opens Jane every morning, finds appointments completed yesterday, and drafts a personalised review request in Gmail for each eligible client. It avoids repeat requests by checking each client's outreach history, then notifies your team in Slack that the drafts are ready to review and send.
- Review requests go out within 24 hours while the visit is still fresh in the client's mind
- Repeat requests are avoided automatically, protecting the client relationship
- Every message is approved before it reaches the client
Built for massage therapists · massage therapy clinics · wellness studios · spa owners
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
jane.app/loginin a real browser with your saved login - no setup, no API keys. -
1
Jane - find appointments completed yesterday
jane.app
WebRun opens Jane to find appointments completed yesterday. - Open Jane and navigate to yesterday's completed appointments
- Capture the client name, email, service type, and therapist for each completed visit
- Exclude clients who have already received a review request in the past 90 days
Done when Every eligible completed visit from yesterday is listed with client contact details.
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2
Gmail - draft personalised review request messages
gmail.com
WebRun opens Gmail to draft personalised review request messages. - Draft a warm, personalised review request for each client referencing their specific service
- Include a direct link to your Google Business or preferred review platform
- Leave all drafts unsent in Gmail for your review before sending
Done when A Gmail draft is ready for every eligible client from yesterday's appointments.
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3
Slack - notify the team that review drafts are ready
slack.com
WebRun opens Slack to notify the team that review drafts are ready. - Post a brief Slack note listing how many review request drafts were created and any notable clients
- Confirm the drafts are waiting in Gmail for approval
Done when Your team knows today's review request batch is ready in Gmail.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send review requests to clients automatically?
No. Every review request is drafted in Gmail and held unsent for your approval. Nothing goes to a client until you review and send it.
How does it avoid asking the same client for a review too often?
It checks each client's history in Jane and skips anyone who has already received a review request within the past 90 days.
Can it link to Google, Facebook, or other review platforms?
Yes. Provide your preferred review platform link when setting up WebRun and it will include that link in every draft.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.