Automated Housecall Pro On-My-Way SMS Drafts
When a technician is marked dispatched in Housecall Pro, WebRun drafts a personalized on-my-way message for the customer including the technician name and estimated arrival, queues it in Twilio for your team to approve and send before the tech arrives.
How do I automatically draft on-my-way texts for locksmith customers when a tech is dispatched?
WebRun checks Housecall Pro every few minutes for newly dispatched locksmith jobs, reads the customer name, technician name, and estimated arrival, then drafts a personalized on-my-way SMS in Twilio for your team to review and approve before sending, so customers always know when to expect their technician.
- Every dispatched job has a ready-to-send customer message in seconds
- Customers are never left guessing when their technician will arrive
- Team sends on-my-way texts with one tap, no manual typing
Built for locksmith businesses · mobile locksmith technicians · locksmith shop owners · field service teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
pro.housecallpro.comin a real browser with your saved login - no setup, no API keys. -
1
Housecall Pro - detect dispatched jobs
housecallpro.com
WebRun opens Housecall Pro to detect dispatched jobs. - Open Housecall Pro and check for jobs where the technician status just changed to Dispatched
- Read the customer name, phone number, address, technician name, and estimated arrival time
- Draft an on-my-way message using the customer name, technician name, and ETA
Done when A personalized on-my-way draft is prepared for every newly dispatched job.
-
2
Twilio - queue drafted message for review
twilio.com
WebRun opens Twilio to queue drafted message for review. - Load the drafted message into Twilio as a pending outbound SMS
- Leave the message in draft status so a team member can review and approve before sending
- Flag any job with a missing phone number for manual follow-up
Done when Each on-my-way draft is queued in Twilio and ready for one-tap human approval.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send the text to the customer automatically?
No. WebRun drafts the message and queues it in Twilio, but a team member must approve and send it. Customer texts are never sent without human review.
Can we customize the message template?
Yes. Give WebRun your preferred on-my-way script and it will fill in the customer name, technician name, and ETA from Housecall Pro each time.
What if the ETA is not set in Housecall Pro?
If no ETA is found, WebRun drafts the message without a specific time and flags the job so your team can add the detail before sending.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.