Automated Housecall Pro Missed Call Follow-Up
Every hour, WebRun checks Housecall Pro for new customers added in the last hour with no scheduled job, drafts a personalized call-back SMS in Twilio for each, and posts a missed-call worklist to Slack so your team can reach out within the hour before the customer calls a competitor.
How do I automatically follow up on missed locksmith calls within the hour?
Every hour, WebRun scans Housecall Pro for new customers with no booked job, drafts a call-back SMS in Twilio for your team to review and approve, and posts a Slack worklist of missed contacts ranked by how long they have been waiting. Your team follows up within the hour before the customer calls a competitor.
- Every missed contact gets a drafted call-back message within the hour
- Dispatch team sees a live missed-call worklist in Slack every 60 minutes
- No SMS reaches a customer without team review and approval
Built for locksmith businesses · locksmith dispatchers · field service customer service teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
pro.housecallpro.comin a real browser with your saved login - no setup, no API keys. -
1
Housecall Pro - detect new customers with no booked job
housecallpro.com
WebRun opens Housecall Pro to detect new customers with no booked job. - Open Housecall Pro and check for customers created in the last 60 minutes with no associated job or estimate
- Record the customer name, phone number, and any notes captured at intake
- Skip any customer already on the active job list or previously flagged this hour
Done when All new customers with no booked job in the last hour are identified.
-
2
Twilio - queue call-back SMS draft for review
twilio.com
WebRun opens Twilio to queue call-back SMS draft for review. - Draft a short, friendly call-back SMS for each missed contact, referencing their name and the fact that the team will follow up shortly
- Queue the draft in Twilio for a team member to review and approve before sending
Done when A call-back SMS draft is queued in Twilio for every missed contact.
-
3
Slack - post missed-call worklist
slack.com
WebRun opens Slack to post missed-call worklist. - Post a missed-call worklist to the dispatch Slack channel with customer name, phone number, and intake notes
- Flag contacts older than 30 minutes as urgent at the top of the list
Done when Dispatch team has a live missed-call worklist in Slack to action immediately.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send call-back texts to customers automatically?
No. Every SMS is drafted and queued in Twilio for your team to approve before sending. No message goes to a customer without human review.
How does it know a call was missed vs. a customer who just booked online?
WebRun looks for customers newly created in Housecall Pro with no associated job or estimate. Customers who booked directly are already linked to a job and are skipped.
What if a team member already called the customer back before the hour is up?
Once a job or estimate is created for the customer in Housecall Pro, they drop off the worklist on the next run automatically.
Related templates
Put this on autopilot.
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