Automated LoanPro Hardship Follow-Ups
Every Monday, WebRun opens LoanPro to check every loan on an active hardship or forbearance plan against its modified payment terms, drafts a friendly check-in email in Gmail for any borrower falling behind on the plan, and posts an at-risk list to your loss mitigation team in Slack so plans get worked before a borrower defaults out of one.
How do I track whether borrowers are keeping up with a hardship or forbearance plan?
Every Monday, WebRun opens LoanPro to check every active hardship or forbearance plan against its modified terms, drafts a check-in email in Gmail for any borrower falling behind, and posts an at-risk list to your loss mitigation team in Slack. Every email waits as a draft for staff review, so plans get worked before a borrower defaults.
- At-risk plans are flagged weekly instead of discovered at default
- Every borrower check-in is drafted and reviewed before it sends
- Plans back in compliance drop off the list automatically
Built for loan servicers · loss mitigation teams · consumer lenders · credit unions
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
loanpro.ioin a real browser with your saved login - no setup, no API keys. -
1
LoanPro - check hardship plan compliance
loanpro.io
WebRun opens LoanPro to check hardship plan compliance. - Open LoanPro and filter loans to those on an active hardship or forbearance plan
- Compare each loan's actual payments against the modified plan terms
- Flag any plan where a payment was missed or paid short
Done when Every active hardship plan is checked against its terms, compliant or flagged.
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2
Gmail - draft a check-in email for at-risk borrowers
gmail.com
WebRun opens Gmail to draft a check-in email for at-risk borrowers. - Draft a friendly check-in email for each borrower falling behind on their plan
- Reference the specific modified terms and the missed or short payment
- Leave every email as a Gmail draft for staff to review and send. Do not send any automatically
Done when A drafted check-in email is ready for every borrower falling behind on their plan.
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3
Slack - notify loss mitigation of at-risk plans
slack.com
WebRun opens Slack to notify loss mitigation of at-risk plans. - Post an at-risk list to the loss mitigation channel with each flagged loan and how far behind it is
- Sort so plans closest to default sit at the top
- Leave deciding next steps, like a plan modification or referral to collections, to the loss mitigation team
Done when Loss mitigation has this week's at-risk hardship list in Slack.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it email a borrower on a hardship plan without approval?
No. Every check-in email is left as a Gmail draft. A staff member reviews it and sends it, so WebRun never contacts a borrower on a hardship plan directly.
How does it decide a plan is at risk?
It compares each loan's actual payments against its specific modified terms in LoanPro every Monday, and flags any plan where a payment was missed or paid short of what was agreed.
What happens once a borrower catches back up?
It reads the loan's current payment status each week, so a plan back in compliance drops off the at-risk list and stops generating a check-in draft.
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