Automated HVAC Review Requests After Service
Every evening, WebRun opens ServiceTitan, finds all jobs completed today, drafts a personalized Google review request email for each customer in Gmail, and posts your team a Slack confirmation so they can review and approve the batch before it goes out.
How do I automatically request Google reviews after completing HVAC jobs?
WebRun opens ServiceTitan every evening, finds all jobs completed that day, and drafts a personalized Google review request email for each customer in Gmail. Your team gets a Slack notification to review and approve the batch before any message is sent, so every completed HVAC job is followed by a timely, on-brand review request.
- Every completed job gets a personalized review request drafted the same day
- Customers who received a recent request are skipped automatically
- Review emails name the technician and job type to boost response rates
Built for HVAC contractors · heating and cooling companies · residential HVAC services · HVAC service managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
go.servicetitan.comin a real browser with your saved login - no setup, no API keys. -
1
ServiceTitan - find completed jobs today
servicetitan.com
WebRun opens ServiceTitan to find completed jobs today. - Open ServiceTitan and navigate to the Jobs section
- Filter for jobs with a completed status and a completion date of today
- Capture each customer name, job type, technician, and contact email
- Skip any customer flagged as do-not-contact or who received a review request in the last 90 days
Done when Every eligible job completed today is listed with the customer contact details.
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2
Gmail - draft review request emails
gmail.com
WebRun opens Gmail to draft review request emails. - Draft a short, warm review request email for each customer, naming their technician and the service performed
- Include a direct link to your Google Business review page
- Save each email as a draft in Gmail. Do not send any message without team approval
Done when A draft review request email exists in Gmail for every completed job today.
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3
Slack - notify team for approval
slack.com
WebRun opens Slack to notify team for approval. - Post a Slack summary to your team with the count of review request drafts ready for approval
- Note the batch size and ask a team member to approve and send the drafts before end of day
Done when Your team has a Slack notification with the count of review request drafts awaiting approval.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send review requests to customers without my approval?
No. Every review request is saved as a Gmail draft. Your team reviews and sends the batch manually each evening, so no message goes out without a human approving it.
What if a customer just got a review request last month?
It checks the customer history in ServiceTitan and skips anyone who received a review request in the past 90 days, so customers are never pestered.
Can it include the technician name in the review request?
Yes. It reads the assigned technician from each completed job in ServiceTitan and personalizes the review request email with their name to make the message feel genuine.
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