Automated Etsy Refund Exception Flags
Every morning, WebRun reviews your Etsy open cases and refund requests, identifies unusual patterns such as buyers with multiple claims or high-value refunds on your best-selling items, checks Marmalead to see if the item's keyword is under competitive pressure, logs each flagged case in Google Sheets, and sends you a Telegram alert so you can respond before Etsy's resolution window closes.
How do I automatically flag unusual Etsy refund requests before the deadline?
Every morning, WebRun checks Etsy for open refund cases and flags unusual patterns such as repeat claimants or high-value requests. It checks Marmalead for keyword pressure on affected listings, logs every exception in Google Sheets sorted by response deadline, and sends a Telegram alert so you can respond before Etsy's resolution window closes.
- Never miss an Etsy case response deadline with a daily morning alert
- Unusual or repeat refund requests flagged before they escalate
- A running log of every exception case for pattern analysis over time
Built for Etsy sellers · handmade shop owners · craft business owners · high-volume Etsy sellers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.etsy.com/your/shops/me/casesin a real browser with your saved login - no setup, no API keys. -
1
Etsy - check open cases and refund requests
etsy.com
WebRun opens Etsy to check open cases and refund requests. - Open Etsy Shop Manager and go to Cases
- Capture each open case with buyer name, order value, claim type, date opened, and response deadline
- Flag buyers who have opened more than one case in the last 90 days or whose claim exceeds your average order value by more than 200 percent
Done when All open cases are recorded and exception cases are flagged.
-
2
Marmalead - assess listing keyword pressure
marmalead.com
WebRun opens Marmalead to assess listing keyword pressure. - Look up the primary keyword for each flagged listing in Marmalead
- Note whether competition has risen recently, which could increase the cost of a refund affecting your listing's ranking
- Add a keyword-pressure note to each flagged case
Done when Keyword pressure context is added to each flagged refund exception.
-
3
Google Sheets - log flagged exceptions
google.com
WebRun opens Google Sheets to log flagged exceptions. - Open the Refund Exceptions log sheet
- Add a row for each flagged case with buyer, order value, claim type, response deadline, and keyword-pressure note
- Sort by response deadline ascending so the most urgent cases appear first
Done when All flagged refund exceptions are logged and sorted by deadline in Google Sheets.
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4
Telegram - send priority alert
telegram.org
WebRun opens Telegram to send priority alert. - Send a Telegram alert with the count of new exception flags and the most urgent case details
- Include the response deadline for the highest-priority case
- Link to the Google Sheets log for full details
Done when The exception alert is delivered to Telegram.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it approve or reject any refund requests automatically?
No. WebRun only identifies and logs exception cases for your review. All decisions on refunds and case resolutions are made by you inside Etsy.
How does it define an unusual refund request?
By default it flags buyers with more than one open case in 90 days, or any claim above 200 percent of your average order value. You can adjust both thresholds during setup.
What if the deadline for a case passes before I see the alert?
WebRun runs every morning so you receive the alert well before most Etsy response windows close. For very recent cases, the deadline appears at the top of the Telegram alert and the Google Sheets log.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.