Automated Furniture Special Order Status Updates
Every morning, WebRun opens STORIS, finds every special order that changed status since the last run, drafts a plain-English customer update for each change, and queues the drafts in Gmail for a staff member to review and send.
How do I automatically notify customers when their special order status changes?
Each morning, WebRun opens STORIS, finds every special order whose status changed overnight, and drafts a clear customer update email in Gmail for each one. Staff receive a Slack summary of drafts awaiting review and send them after approval, keeping customers informed at every milestone without adding manual work.
- Customers receive a timely update at every special order milestone
- Staff spend minutes reviewing drafts instead of writing emails from scratch
- No customer update goes out without a human review
Built for furniture retailers · special order coordinators · furniture store managers · customer service teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.storis.comin a real browser with your saved login - no setup, no API keys. -
1
STORIS - read special order status changes
storis.com
WebRun opens STORIS to read special order status changes. - Open STORIS and navigate to the Special Orders module
- Filter orders to those with a status change since the last run
- Capture the order number, customer name, item description, old status, new status, and expected delivery date for each changed order
Done when Every special order with a status change since the last run is listed with its details.
-
2
Gmail - draft customer update emails
gmail.com
WebRun opens Gmail to draft customer update emails. - Draft a plain-English status update email for each changed order, naming the item and the new milestone
- Include the expected delivery window if available
- Save each email as a draft, addressed to the customer, but leave it unsent for staff review
Done when One draft email per changed order is saved in Gmail, ready for staff to review and send.
-
3
Slack - notify staff of drafts awaiting review
slack.com
WebRun opens Slack to notify staff of drafts awaiting review. - Post a summary to the designated Slack channel listing how many drafts need review
- Include the customer name and order number for each draft so staff can prioritize
Done when Staff have a Slack notification with the count and list of drafts awaiting review.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send emails to customers automatically?
No. WebRun drafts every customer email and leaves it unsent in Gmail. A staff member reviews and sends each one, so no message goes out without human approval.
Which STORIS status changes trigger a draft?
Any change in the special order status field since the last run triggers a draft, covering milestones such as order placed, in production, shipped from vendor, received at warehouse, and ready for delivery.
What if a customer has multiple orders that changed on the same day?
WebRun drafts a separate email for each order so each update is clear and traceable. Staff can combine them manually before sending if preferred.
Related templates
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