Help every furniture customer protect their purchase with a plan
Every morning, WebRun opens STORIS, finds deliveries completed in the last 7 days where no furniture protection plan was purchased, drafts a helpful follow-up email for each customer explaining the available plan, and queues the drafts in Gmail for staff to review and send.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I automatically follow up with furniture customers who skipped a protection plan?
Each morning, WebRun opens STORIS, finds every furniture delivery from the last 7 days where no protection plan was purchased, and drafts a helpful follow-up email in Gmail for each customer. Staff review the drafts in Slack and send them, giving customers a clear and timely opportunity to protect their new furniture.
- Every recently delivered customer without a plan receives a timely, helpful follow-up
- Staff review polished drafts instead of composing outreach from scratch
- Protection plan attachment rates grow without adding manual sales work
Built for furniture retailers · sales associates · store managers · customer service teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.storis.comin a real browser with your saved login - no setup, no API keys. -
1
STORIS - find recent deliveries without a protection plan
storis.com How to Automate STORIS
WebRun opens STORIS to find recent deliveries without a protection plan. - Open STORIS and navigate to the Order or Delivery report
- Filter to orders with a delivery completed in the last 7 days
- Exclude any order that already includes a protection plan or extended warranty line item
- Capture the customer name, email, delivery date, and the primary items delivered for each qualifying order
Done when Every recently delivered order without a protection plan is listed with the customer and item details.
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2
Gmail - draft protection plan follow-up emails
gmail.com How to Automate Gmail
WebRun opens Gmail to draft protection plan follow-up emails. - Draft a helpful, non-pushy email for each customer, naming the items they received and briefly describing the protection plan benefits
- Include the store's process for adding a plan after delivery
- Save each email as a draft in Gmail addressed to the customer but leave it unsent for staff review
Done when One draft protection plan follow-up per qualifying order is saved in Gmail.
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3
Slack - alert staff to drafts awaiting review
slack.com How to Automate Slack
WebRun opens Slack to alert staff to drafts awaiting review. - Post a daily summary to the sales or customer service Slack channel listing the number of protection plan follow-up drafts
- Include the customer name and items delivered for each draft so staff can prioritize
Done when Staff have a Slack summary of protection plan follow-up drafts ready to review.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it email customers about protection plans without staff approval?
No. Every follow-up email is saved as a Gmail draft and listed in Slack for staff to review. A team member approves and sends each one before it reaches any customer.
How does it know a customer did not purchase a protection plan?
WebRun checks each delivered order in STORIS for a protection plan or extended warranty line item. If none is found, the order qualifies for a follow-up draft.
What is the window for sending the follow-up after delivery?
By default it covers deliveries from the last 7 days. You can adjust this window in your WebRun settings to match the eligibility period for adding a plan post-purchase.
Related templates
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