Automated TrueAccord Cease-Contact Honor Check
Every morning, before outreach begins, WebRun opens TrueAccord, reads the list of accounts where a consumer has requested cease of contact, verifies each account is correctly flagged in the system, logs the current cease-contact list to Google Sheets for audit, and sends a Telegram alert to the compliance team if any discrepancy is found.
How can I automatically verify that cease-contact requests are honored in TrueAccord?
Every morning before outreach begins, WebRun opens TrueAccord, reads all accounts with cease-contact flags, verifies each is correctly suppressed, and logs the list to a Google Sheets audit trail. If any discrepancy is found, it sends an urgent Telegram alert to your compliance team so the issue is resolved before a single prohibited contact is made.
- Cease-contact accounts verified every morning before outreach begins
- Daily audit log in Google Sheets provides an evidence trail for regulators
- Compliance team alerted immediately if any cease-contact flag is missing or inconsistent
Built for debt collection agencies · compliance officers · collections supervisors · consumer finance legal teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.trueaccord.comin a real browser with your saved login - no setup, no API keys. -
1
TrueAccord - read and verify cease-contact account flags
trueaccord.com
WebRun opens TrueAccord to read and verify cease-contact account flags. - Open TrueAccord and navigate to the account list filtered by cease-contact or do-not-contact status
- Verify each flagged account has the correct status applied and is excluded from today's outreach queue
- Flag any account where cease-contact status appears inconsistent or missing despite a recorded request
Done when All cease-contact accounts are verified in TrueAccord and any discrepancies are identified.
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2
Google Sheets - log verified cease-contact list for audit
google.com
WebRun opens Google Sheets to log verified cease-contact list for audit. - Open the cease-contact audit log sheet
- Append today's date and the full list of accounts with active cease-contact flags
- Log any discrepancies found as a separate row with the account ID and the nature of the issue
Done when Today's cease-contact list is logged in Google Sheets with any discrepancies recorded.
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3
Telegram - alert compliance team to any flag discrepancies
telegram.org
WebRun opens Telegram to alert compliance team to any flag discrepancies. - If no discrepancies are found, send a brief clean-check confirmation to the compliance Telegram group
- If any discrepancy is found, send an urgent alert naming the affected account IDs and the nature of the issue so the compliance team can resolve it before outreach begins
- Include the total count of active cease-contact accounts for the day's reference
Done when Compliance team has a Telegram status message confirming either a clean check or listing discrepancies to resolve.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does it block outreach to cease-contact accounts automatically?
WebRun verifies that accounts are correctly flagged in TrueAccord, which handles the actual outreach suppression. If a discrepancy is found, WebRun alerts your compliance team immediately so a human can resolve the status before any outreach runs.
How is a cease-contact request recorded in TrueAccord?
TrueAccord records cease-contact flags when a consumer submits a written request through the self-serve portal or when your team manually applies the flag after receiving a written cease-contact notice. WebRun reads these flags as set in TrueAccord.
What if the compliance team needs to reverse a cease-contact flag?
WebRun only reads cease-contact status; it does not modify flags in TrueAccord. Your team handles all flag changes directly in TrueAccord, and the next morning's run will reflect the updated status automatically.
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