Automated Auto Glass Warranty Claim Follow-Up
Every Monday, WebRun opens Mainstreet Computers, finds open warranty claims that have not had a customer update in the last 7 days, drafts a status update email for each customer in Gmail, and posts your team an internal tracker of all active warranty claims in Slack.
How do I follow up on open auto-glass warranty claims automatically?
WebRun opens Mainstreet Computers every Monday, finds open warranty claims with no customer update in the past 7 days, and drafts a professional status update email in Gmail for each customer. It then posts your team an internal Slack tracker of all active warranty claims sorted by age, with claims over 14 days flagged for priority.
- No warranty claim sits without a customer update for more than 7 days
- Claims over 14 days flagged for priority resolution before customers complain
- Resolved claims dropped from the tracker automatically each Monday
Built for auto glass shop owners · glass repair shops · windshield replacement shops · service managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
mainstreetcomp.comin a real browser with your saved login - no setup, no API keys. -
1
Mainstreet Computers - find open warranty claims awaiting update
mainstreetcomp.com
WebRun opens Mainstreet Computers to find open warranty claims awaiting update. - Open Mainstreet Computers and navigate to warranty or service records
- Filter for open warranty claims where no customer communication has been logged in the last 7 days
- Capture the customer name, vehicle, glass type, claim date, current status, and contact details for each
Done when All open warranty claims with no recent update are listed with full details.
-
2
Gmail - draft status update email for the customer
gmail.com
WebRun opens Gmail to draft status update email for the customer. - Draft a brief, professional status update email for each customer, referencing their vehicle and warranty claim
- Include the current status and the expected next step
- Leave every draft unsent in Gmail for your review
- Do not send any email without your approval
Done when A draft status update email is queued in Gmail for every open warranty claim.
-
3
Slack - post internal warranty claim tracker
slack.com
WebRun opens Slack to post internal warranty claim tracker. - Post a weekly warranty claim tracker to the shop's admin Slack channel
- List each open claim with the customer name, days open, and current status
- Flag claims older than 14 days for priority resolution
Done when The team has a current warranty claim tracker in Slack with all open items.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send status updates to customers automatically?
No. WebRun drafts every status update and leaves it unsent in Gmail for your review. No message reaches a customer without your approval.
What counts as an open warranty claim?
Any service record in Mainstreet Computers flagged as a warranty job with a status other than Resolved, and where no customer communication has been logged in the last 7 days.
What if a warranty claim is resolved between Monday runs?
It reads live claim status from Mainstreet Computers each Monday, so any claim resolved since last week is excluded from the tracker and no draft is created for it.
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