Automated Auto Glass Parts Order Status Updates
Every morning, WebRun opens Mainstreet Computers, checks for parts orders with a status change since the last run, drafts a brief update email for each affected customer in Gmail, and posts your shop team an internal parts-arrival tracker in Slack.
How do I automatically update customers on their auto-glass parts order status?
WebRun checks Mainstreet Computers every morning for glass parts orders that have changed status, drafts a brief update email for each affected customer in Gmail, and posts your shop a daily parts-arrival tracker in Slack. Parts that have arrived are flagged for scheduling and delayed orders are highlighted for supplier follow-up.
- Customers kept informed of their parts status without manual calls
- Arrived parts flagged for scheduling so jobs are booked faster
- Delayed orders highlighted for supplier follow-up before customers ask
Built for auto glass shop owners · glass shop service advisors · parts coordinators · windshield replacement shops
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
mainstreetcomp.comin a real browser with your saved login - no setup, no API keys. -
1
Mainstreet Computers - check for parts orders with status changes
mainstreetcomp.com
WebRun opens Mainstreet Computers to check for parts orders with status changes. - Open Mainstreet Computers and navigate to the parts or inventory section
- Find orders where the status has changed since the previous run, such as ordered, in transit, arrived, or delayed
- Capture the customer name, vehicle, glass part description, new status, and expected arrival date
Done when All parts orders with a status change are listed with customer and part details.
-
2
Gmail - draft parts status update for the customer
gmail.com
WebRun opens Gmail to draft parts status update for the customer. - Draft a brief parts status update email for each affected customer, noting their vehicle and the new status of their part
- If the part has arrived, include a prompt to book the install appointment
- Leave every draft unsent in Gmail for your review
- Do not send any email without your approval
Done when A draft status update email is queued in Gmail for each customer with a parts change.
-
3
Slack - post internal parts-arrival tracker
slack.com
WebRun opens Slack to post internal parts-arrival tracker. - Post the daily parts-arrival tracker to the shop's Slack channel
- List all parts orders by status, highlighting any that have arrived and are ready to schedule
- Flag any parts with delayed or unknown ETAs so the team can contact the supplier
Done when The shop team has today's parts-arrival tracker in Slack.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it notify customers about their parts order automatically?
No. WebRun drafts every update and leaves it unsent in Gmail for your review. No message goes to a customer without your approval.
What statuses trigger a customer update draft?
Any status change recorded in Mainstreet Computers triggers a draft, including ordered, in transit, arrived, and delayed. You can configure which statuses warrant a customer-facing message.
What if a part arrives and the customer needs to book an install?
When a part arrives, the draft email includes a prompt for the customer to book their install appointment. The Slack tracker also flags the arrival so your team can proactively reach out.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.