Automated ECP Satisfaction Survey Follow-Ups
As soon as a resident or family satisfaction survey comes in through your Google Sheets response tracker, WebRun looks up the resident's care history and family contact in ECP, drafts a personal thank-you for high scores and a service-recovery follow-up for low scores in Gmail, and leaves every draft for your team to review and send.
How do I automatically follow up on resident satisfaction survey scores?
WebRun reads each new resident or family satisfaction survey response from Google Sheets, looks up the resident's history and family contact in ECP, and drafts a personal thank-you or service-recovery follow-up in Gmail. Every draft waits for your team's review before sending, so a low score gets a same-day human response, not silence.
- Low scores get a same-day, personal service-recovery draft instead of a delayed reply
- High scores still get a genuine thank-you instead of going unacknowledged
- Every response is triaged by score instead of read in random order
Built for assisted living quality directors · family engagement coordinators · executive directors · resident experience teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.ecp123.comin a real browser with your saved login - no setup, no API keys. -
1
Google Sheets - read the new survey response
google.com
WebRun opens Google Sheets to read the new survey response. - Open the survey response tracker in Google Sheets
- Read the new response's score and any written comments
- Flag scores below your threshold for priority follow-up
Done when Every new survey response is captured with its score and comments.
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2
ECP - look up the resident and family contact
ecp123.com
WebRun opens ECP to look up the resident and family contact. - Look up the resident's record and family contact in ECP
- Pull recent care notes for context on the response
- Note the resident's care team and admissions history
Done when Every flagged response has its resident and family contact confirmed.
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3
Gmail - draft a personal follow-up
gmail.com
WebRun opens Gmail to draft a personal follow-up. - Draft a warm thank-you for high scores or a service-recovery follow-up for low scores
- Reference the specific comment left in the survey
- Leave every draft unsent in Gmail for your team to review and send
Done when A reviewable draft exists for every new survey response.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it contact a family member without review?
No. Every follow-up is drafted in Gmail and left unsent. Your team reviews and sends each one, so a low score never gets an automatic reply.
How quickly are low scores flagged?
As soon as the response lands in your Google Sheets tracker, so a service-recovery follow-up can go out the same day instead of at the next review meeting.
Does it need special survey software?
No. It reads responses from a Google Sheet, so it works with whatever form tool feeds your sheet, no new survey platform required.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.