How to Automate Dutchie

A Dutchie sale leaves a receipt and a state traceability record

Dutchie is software for licensed cannabis dispensaries in the U.S. and Canada, covering the POS, online ordering through Dutchie E-Commerce, loyalty and marketing, and payments. Budtenders ring sales in the Dutchie Register. Managers set prices and discounts and run reports in Dutchie Backoffice.

In a state that runs a traceability system such as Metrc, the register reports to the state as well. With the integration switched on, Dutchie reports actions taken in the POS to Metrc automatically, in real time or, where a state allows it, in periodic batches, and it can check a patient's allotment before a medical sale. So a compliance lead works in Backoffice every day alongside the general manager and the buyer.

The general manager's morning comparison starts with a Backoffice export

The general manager asks for yesterday's sales by category, with transactions and average basket, set against last week before the first budtender clocks in. That comparison lives in a spreadsheet the assistant manager updates by hand from a Backoffice export, one day at a time.

Prices drift between stores. A chain keeps one master price list, but each Dutchie location can carry its own pricing tier or a location-specific price, so an eighth the list prices at $35 can sit on one store's online menu at $40 until somebody compares the two.

Deals run on a calendar the marketing manager keeps in a sheet. On the morning a deal starts, a manager checks that the product is active and in stock and that its price is still the one the deal was built on, before the first online order arrives.

On Mondays the buyer works out margin product by product from last week's sales lines and costs, to decide what to reorder and what to mark down.

The Backoffice Scheduler emails any report as an Excel file

Under Reports > Configure, the Scheduler emails any Backoffice report as an Excel file on a cadence from daily to yearly, so the Closing Report can be waiting in the manager's inbox each morning. For margin, Cost of Goods Sold By Category gives sales and COGS per master category, and the POS Transaction by Date report carries cost and profit on every line. Custom reports built in the BI tool can be scheduled too.

Discounts can be limited to certain days or hours, and one set Available online syncs to the Dutchie E-Commerce menu. Price changes reach the online menu within minutes, because E-Commerce pulls each price from the POS for that location.

Dutchie's own AI faces customers and budtenders. Consumer AI, announced on 15 June 2026, adds Voice AI, which answers the phone with live inventory and the day's deals, and a Register Co-Pilot that shows purchase history and pairings at checkout. Dutchie MCP, in early access and included with a Dutchie account, lets an AI assistant such as ChatGPT or Claude read inventory, menu, loyalty and payments data without changing any of it.

None of these knows the master price list or the deals calendar, which sit in spreadsheets outside Dutchie, and a scheduled report arrives as an Excel attachment for somebody to copy into last week's sheet.

Online prices above the master list head the morning price check

An operations lead corrects menu prices in Backoffice from a morning Slack post that sets every active product's online price beside the master price list, expected against actual, with anything priced above the list at the top.

The general manager compares yesterday's revenue, units, transactions and average basket by category with the seven-day average in a Slack post before opening, and the same figures go into the sales sheet that keeps the seven-day and thirty-day totals. Each Monday the buyer works from a Google Sheet with last week's margin for every SKU beside its four-week and thirteen-week averages, while Slack names the five best and five worst SKUs and any that fell more than five points.

On the morning a deal starts, a manager approves a drafted menu update in Slack listing each approved deal with its product and deal price, and a warning wherever the product is out of stock or its Dutchie price is not the one the calendar expected. The manager then applies it in Dutchie or holds the deal.

Three Backoffice permissions are left off the user these jobs run under

Dutchie's permissions are granular. WebRun is an AI agent that works a real Chrome browser, signed in as you. Its Backoffice user reads what these jobs need and holds none of three rights: Administrator, which bypasses every permission check, POS Manager, which unlocks voids and returns at the register, and Bypass State System, which allows changes in Dutchie that never reach Metrc or BioTrack.

These workflows write to a Google Sheet and to Slack and change nothing in Dutchie. A manager applies an approved deal and an operations lead corrects a price. None of them opens the Traceability logs or the Integration Audit, whose Sync Levels pushes quantities to the state system and, by Dutchie's own warning, may draw compliance scrutiny.